Retail Front End Team Leader

Ollies

Henrico, VA

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JOB DETAILS

SKILLS

Banking Services, Budget Management, Customer Experience, Customer Relations, Customer Support/Service, Financial Operations, Fundraising Program, Leadership, Lift/Move 35 Pounds, Lift/Move 50 Pounds, Loss Prevention, Merchandising, Operational Support, Payroll Management, People Management, Physical Demands, Pricing, Retail, Retail Management, Sales, Store Closing, Store Opening, Team Lead/Manager, Team Player, User Interface/Experience (UI/UX)

LOCATION

Henrico, VA

POSTED

2 days ago

Position Overview:
The Retail Front End Team Leader provides leadership for the successful operation of the entire front-end of store. The Retail Front End Team Leader creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance.
Primary Responsibilities:
- Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
- Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
- Provide leadership with the Associates regarding all donation programs and Ollies Army sign-up and membership.
- Lead monthly safety meetings and ensure follow-up actions are completed.
- Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
- Support merchandising execution and ensure pricing updates are completed as required.
- Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.
Qualifications:
- High school diploma or equivalent required.
- Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer.
- Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
- Positive attitude and team player who interacts well with customers and associates.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to push and pull up to 35 pounds.
- Ability to stand for extended periods and work in a constant state of alertness and safe manner.

About the Company

Ollies

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