Retail General Manager

WeTheHobby is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community!

Our work environment includes:

• Modern office setting
• Strong growth opportunities
• Flexible working hours
• Lively atmosphere
• A team that cares about one another
• Welcoming and inclusive culture

• Oversee daily operations of the retail store, ensuring smooth and efficient processes from opening to closing.
• Implement best practices to maintain high levels of store performance, profitability, and customer satisfaction.
• Manage the layout, inventory, and merchandising to ensure an engaging and attractive shopping environment.
• Monitor and analyze sales performance, adjusting strategies as necessary to meet revenue targets.
• Train, and manage the scheduling of the retail team, fostering a positive and collaborative work environment

• Ensure top-tier customer service by leading by example, resolving escalated issues, and maintaining a customer-first approach.
• Develop and execute promotional strategies and loyalty programs to drive customer engagement and sales.
• Engage with customers, collectors, and the local community to build strong relationships and grow the store's presence.

• Create a warm, welcoming environment for all customers, ensuring they feel valued and appreciated.
• Implement hospitality-driven initiatives that elevate the customer experience, such as offering refreshments or upselling beer/wine.
• Collaborate with the Marketing and Events Team to create and oversee in-store events, private viewings, and product launches to enhance the overall customer experience.
• Foster a culture of personalized service, where retail staff members anticipate customer needs and deliver tailored shopping experiences.
• Collaborate with other departments to provide seamless experiences for high-profile clients and collectors, offering concierge-level services

• Collaborate with the Director of Product and operations team to ensure optimal stock levels, product availability, and accurate pricing.
• Analyze inventory data to ensure efficient product turnover and minimize overstock or shortages.
• Ensure accurate reporting of sales and inventory using point-of-sale (POS) and other systems

• Work with the marketing team to create in-store and community-based events that promote brand awareness and drive foot traffic.
• Build partnerships with local businesses, sports organizations, and hobbyist communities to foster store growth.

• Own the visual merchandising strategy for the retail space with a focus on maximizing revenue per square foot
• Design, implement, and continuously optimize store layouts, product placement, and displays to drive sales, improve traffic flow, and increase average transaction value
• Leverage sales data and customer behavior insights to inform merchandising decisions, product adjacencies, and featured display locations
• Partner with the Product and Retail team to prioritize high-margin, high-velocity, and promotional products in prime selling locations
• Ensure all merchandising aligns with brand standards, seasonal initiatives, product launches, and in-store events
• Regularly audit floor space performance and adjust layouts to test, learn, and improve revenue efficiency across the sales floor

• Ensure store operations comply with company policies, local regulations, and health and safety standards.
• Maintain a clean, organized, and safe store environment for employees and customers.

• 5+ years of retail management experience, preferably in specialty retail or the sports collectibles industry, preferred
• Proven track record of driving sales and profitability in a retail environment.
• Strong leadership skills with experience managing and developing teams.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Strong organizational and multitasking abilities with attention to detail.
• Proficiency in retail management systems, POS systems, and Microsoft Office Suite.
• Ability to thrive in a fast-paced, entrepreneurial environment.