Retail Host

About Monos

Monos is a Canadian-based sustainability-focused travel and lifestyle brand offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of mono no aware the profound appreciation of beauty in fleeting moments we emphasize the joy of the journey.

Were proud to be the first North American luggage brand to achieve certified B Corporation® status. This certification represents more than a seal of approval its a testament to our belief that thoughtful design can coexist with social and environmental consciousness. Through our partnership with veritree weve planted nearly 1.3 million trees across two forests in Kenya - offsetting 412335 metric tons of CO2. Beyond reforestation this collaboration creates hundreds of living-wage jobs in local communities nurturing both the environment and the people who call these places home.

At Monos our retail experience blends thoughtful hospitality with a deep passion for our products creating a warm educational and pressure-free environment. We go beyond just selling products by focusing on quality craftsmanship and sustainability ensuring every interaction is meaningful and aligned with our brand values where customers feel valued and informed.

We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued respected and supported. Were proud to be recognized as one of Canadas Most Admired Cultures and a Great Place to Work.

With big plans for the future - including purpose-driven product launches new brick-and-mortar retail locations and establishing ourselves as leaders in the travel industry - were looking for passionate skilled and driven individuals to join our team.

As a Host for the Retail Experience team you will have a fulfilling career upholding standards of Guest experience & operational excellence.

Responsibilities

Champion Monos vision of redefining retail by infusing hospitality into every aspect of the customer journey.

Ensure that stores are more than just places to shop-they should feel like welcoming thoughtfully curated experiences that leave a lasting impression on every guest.

Deliver exceptional Guest experiences by providing a high level of customer service including greeting Guests promptly assessing their needs recommending suitable products and offering product demonstrations as required.

Maintain a thorough knowledge of Monos products including features benefits materials and usage in order to confidently educate and assist Guests in making informed purchase decisions.

Perform all sales transactions using the point-of-sale POS system accurately and efficiently including processing payments issuing receipts handling returns or exchanges per company policy and maintaining accurate cash drawer counts.

Support store merchandising and inventory processes by receiving deliveries unpacking and tagging merchandise restocking displays ensuring products are properly presented on the sales floor and reporting inventory discrepancies to management.

Execute daily operational tasks including cleaning duties store opening and closing procedures supply restocking and general store upkeep to ensure a clean organized and safe environment for Guests and team members.

Participate in team meetings product training and development sessions as required and actively contribute to the success of the team by offering feedback and collaborating on ways to improve Guest service and store performance.

Adhere to all Monos policies and procedures including those related to health and safety workplace conduct and loss prevention.

Perform other duties as assigned by the Store Manager or leadership team to support store operations and brand goals.

Experience Level

1-2 years experience in retail or hospitality

Exceptional communication skills to be able to communicate effectively with store team and customers

Outstanding customer service skills

Ability to problem solve and work well under pressure

Experience using Shopify is an asset but not required

Must be able to work flexible hours including early evenings and weekends

Able to lift and carry 25-30lbs

Why be a part of Monos

Rocketing growth - yours and ours. At Monos there are lots of opportunities for personal and professional growth. Thats because we believe in developing investing and promoting from within.

Outstanding culture - entrepreneurial fun and leads with empathy

Company discount on Monos luggage for yourself and friends family

Competitive salary

Bonus Program

Health and dental benefits for eligible full-time positions only

Paid vacation time off for eligible full-time positions only

Compensation

Our compensation philosophy emphasizes fair recognition of employee contributions through competitive salaries and performance-based incentives grounded in market analysis and a commitment to internal equity.

Our Values

Lead with empathy - Walk a mile in someone elses shoes.

Less but better - Refine dont embellish.

Just roll - Good is the enemy of great but perfect is the enemy of done.

To Apply

Please submit both

Your resume

A short video interview via the link below

Applications without a completed video interview will not be considered.

This helps us review all candidates consistently and get to know you beyond your resume.

Video Interview Link httpshire.livElbTMjvehpEZvHykU4Oj

Monos upholds Equal Employment Opportunity principles. We are dedicated to fostering a respectful diverse and inclusive hiring environment across all the communities we serve encouraging individuals to express their authentic selves. Our commitment to fair hiring practices extends to all candidates and employees irrespective of race ethnicity citizenship creed place of origin religion gender gender identity sexual orientation family status marital status disability age or any other protected characteristic.

Individuals requiring accommodation at any stage of the recruitment process may notify the hiring manager or indicate their needs during the application process and we will work with them to provide appropriate support in accordance with applicable legislation.