Retail Industry Advisor

Tata Consultancy Services (TCS) is seeking a seasoned Retail Industry Advisor to drive growth and delivery within our Retail Business Consulting practice in North America. Based in the Seattle area, this leader will help strengthen TCS's presence across Seattle based accounts and broader West Coast client clients by partnering with regional and national retailers and restaurant (QSR) organizations to deliver high-impact transformation programs spanning strategy, operating-model redesign, process improvement, and technology enablement.

The ideal candidate combines deep consulting expertise, commercial acumen, and hands-on retail and QSR transformation experience, with a passion for tackling complex business challenges across store operations, customer experience, digital commerce, and supply chain optimization.

This is a senior client-facing role requiring a balance of consulting excellence, business development, and relationship leadership - ideal for a commercially minded professional who thrives in dynamic retail environments and enjoys building trusted partnerships that drive measurable outcomes.

Key Responsibilities

Strategic Leadership

• Shape and execute the retail consulting strategy and plan for the Seattle and broader West Coast region, in alignment with TCS's Global Retail Consulting vision.
• Lead transformation engagements that enhance business performance across merchandising, operations, supply chain, and omnichannel functions.
• Act as a strategic advisor to senior retail and restaurant (QSR) executives, offering actionable insights and pragmatic recommendations that create value and accelerate growth.
• Collaborate closely with global and regional consulting leaders to align go-to-market priorities, delivery standards, and capability development plans.

Client Engagement & Business Development

• Build, nurture, and expand executive-level client relationships across multi-unit retailers and restaurant / QSR operators across the West Coast region and selected national accounts.
• Identify, shape, and convert new opportunities by understanding client priorities and crafting tailored consulting propositions.
• Lead the development of strategic proposals, thought leadership, and value narratives that differentiate TCS in the retail market.
• Partner with account and industry leaders to drive pipeline growth, jointly developing go-to-market plans and pursuit strategies.
• Represent TCS at regional industry events, conferences, and executive forums to strengthen brand visibility and build professional networks.

Practice & Team Leadership

• Contribute to the growth and differentiation of TCS's Retail Consulting Practice by developing new frameworks, methodologies, and points of view on retail transformation.
• Mentor and empower consultants and managers, fostering a high-performance, collaborative, and entrepreneurial culture.
• Partner with digital, analytics, and technology teams to design and deliver integrated business-technol ogy solutions that bridge strategy and execution.
• Support internal capability building, recruitment, and knowledge-sharing across the broader North America Retail Consulting network.

Project Management & Operational Excellence

• Oversee engagement delivery to ensure exceptional quality, timeliness, and client satisfaction.
• Manage project economics including resource planning, forecasting, and profitability.
• Apply structured consulting methods and agile approaches to drive tangible, sustainable impact for clients.
• Champion continuous improvement, leveraging data and feedback to refine practice operations and delivery excellence.

Qualifications

• Bachelor's degree in business, management, or a related discipline; MBA or advanced degree strongly preferred.
• 15+ years of combined experience in retail consulting, transformation, or strategy, ideally within a top-tier consulting firm or major retail organization.
• Proven track record of building and growing client relationships, identifying opportunities, and leading pursuits to closure.
• Demonstrated expertise in business development, solution design, and account growth within the retail & restaurant (QSR) industries.
• Strong analytical, communication, and influencing skills, with the ability to engage confidently at the C-suite level.
• Deep understanding of current retail trends including digital transformation, AI-enabled operations, customer personalization, and omnichannel growth.
• Willingness to travel regionally and nationally as required.

Experience

• Leadership experience delivering consulting or transformation engagements across multiple retail and restaurant (QSR) functions - from store operations and supply chain to digital commerce and merchandising / menu strategy.
• Proven ability to grow consulting revenue through client trust-building, proactive engagement, and strategic opportunity management.
• Experience working with multi-unit retail and/or restaurant (QSR) operators is highly preferred
• Experience working in cross-functional, global delivery models integrating onshore and offshore teams.
• Strong commercial orientation with P&L understanding, financial modeling, and ROI-driven decision-making.
• Demonstrated ability to influence and partner with executive stakeholders to shape transformation roadmaps.
• Exposure to analytics, digital, or technology initiatives that link business value with measurable performance improvement.
• Location: Seattle, Washington (Hybrid role; West Coast regional and periodic National travel required)
• Reports to: Managing Partner, North America Retail Consulting

Salary Range: $174,500-$230,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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