Retail Lead

ABOUT THE POSITION: The Retail Shift Lead manages sales floor operations, ensuring exceptional customer service by actively engaging andassistingcustomers to understand their preferences and product needs. They provide guidance on cannabis products, including characteristics, specials, and pricing, acting as an ambassador for the Ponderosa brand to excite, promote, and educate customers. Additionally, the Retail Shift Lead supports budtenders in customer consultations and discounts, while independently managing their register. They also play a crucial role inmaintaininga pristine and professional environment that upholds top-tier standards.