Retail Lending Loan Processing Manager

Overview

The Retail Lending Loan Processing Manager is responsible for the service that is provided to the bank's consumer and residential loan borrowers throughout the processing of their request, and ensuring that established customer service, loan quality, profitability and compliance standards are adhered to. Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

Responsibilities

• Assists in the overall management of the Retail Lending Operations Department, including the processing, underwriting and closing functions.
• Participates in the division planning and goal-setting process, helps to establish priorities and objectives and assists in the development of strategies to achieve them.
• Selects, supervises and provides for the continued development of assigned staff. Conducts performance reviews for direct reports and provides for ongoing guidance and support.
• Oversees the management of the residential loan pipeline. Formulates production and customer service standards, and the procedures to ensure performance according to said standards.
• Assists with the interpretation of state and federal regulations, and the development and implementation of policies and procedures to ensure compliance.
• Responsible for regulatory compliance within assigned areas, and in particular, the management of the HMDA LAR and Regulation B Monitoring.
• Provides second review for the more complex loans or those required by policy.
• Ensures that transactions comply with the bank’s credit quality and loan documentation standards.
• Resolves unusual loan situations and/or customer complaints, and provides alternative solutions to meet customers’ needs.
• Works with members of the Loan Origination and Community Banking Departments to ensure that loan applicants receive the best possible service throughout the entire process.
• Facilitates internal and external exams and audits, assists with responses, and implements corrections.
• Ensures full compliance with the bank’s Information Security Policies and Procedures.
• Oversees, tests and monitors the use of various models within the department as required by Information Security.
• Remains current on secondary market standards, communicates changes to the staff and incorporates them into the bank’s policies and procedures as appropriate.
• Suggests areas for efficiency and improvement as the need arises.
• Remains current on industry fraud and risk standards as they relate to lending and institutes practices within scope to protect the interests of the bank.
• Remains current on consumer and residential mortgage trends to help the bank remain current in the communities they serve by making recommendations to upper management.
• Maintain HEAT Loan program loan origination and reporting through properly documented procedures and practices.
• Maintain current procedures for closing and processing departments.
• Works with investors and state housing agencies in order to provide competitive and profitable loan products. Facilitates product development and implementation.
• Prepares and distributes a variety of recurring and special reports for use in the administration of the department and loan portfolio.
• Provides support to the Loan Servicing Department. Conducts reviews for requests such as subordinations, MI cancellations, partial releases and modifications.
• Assists with the selection, implementation and testing of systems and software utilized within the department, and ensures the most efficient and cost effective utilization.
• Manages relationships of vendors assigned through regular check ins and escalating any issues as they arise.
• Maintains compliance with Vendor Management monitoring; including the onboarding of new vendors and satisfactory maintenance of existing vendors.
• Represents the bank through participation in community and industry organizations and promotes the interests of the bank throughout the community.
• Participates fully in assigned committees and groups within the bank
• Performs other duties as may be required.

Requirements

Education

• Bachelor's Degree or its equivalent in lending specific training and/or experience is required

Work Experience

• 7+ years of progressive experience in processing and underwriting mortgage and/or consumer loans; management and supervisory experience is preferred

Additional Requirements

• A demonstrated command of secondary market guidelines, industry standards and regulatory requirements. A strong working understanding of loan origination and lending related systems.
• Effective analytical, organizational and problem-solving skills; excellent communication and customer service skills; the ability to work effectively with other areas of the organization and employees at all levels.
• Loan Authority: Up to the maximum as allowed within the Retail Lending Policy.

Expected Pay Range

EEO Statement