Retail Manager 2

Role Overview

Sodexo is seeking a Retail Manager to oversee daily operations of Parkview Hospital Randallia and Parkview Regional Medical Center gift shops and its licensed Starbucks location while ensuring an exceptional guest experience for patients, visitors, and staff. This role is responsible for driving retail performance, maintaining brand standards, managing inventory, and leading a high-performing team in a fast-paced healthcare environment.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being

What You'll Do

• Oversee all aspects of gift shop operations, including merchandising, inventory management, product selection, and visual presentation
• Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources
• Manages cash handling protocols & control procedures according to Sodexo policies
• Manage vendor relationships and compliance 
• Monitor sales performance and implement strategies to increase revenue and customer satisfaction
• Mentor, develop, and retain frontline staff
• Ensure full compliance with Starbucks brand standards, operating procedures, and quality expectations
• Lead and support baristas and shift leads in delivering consistent, high‑quality beverages and food items
• Model and reinforce exceptional customer service for patients, families, and hospital staff

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Have a background in food service or culinary management 
• Experience with inventory systems, POS platforms, and basic financial reporting
• Strong merchandising and visual presentation skills
• Can demonstrate professional communication skills, and a passion for a high level of customer service
• Demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs, a plus

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year