Retail Manager 3

Role Overview

Success is yours when you collaborate and work hard in our team-based culture.

Sodexo’s Campus Segment is seeking an experienced Retail Manager to join our team at Stevenson University, located in Owings Mills, MD. 

As the Retail Manager, you will be responsible for the overall leadership, performance, and daily operations of multiple retail dining locations across campus. You will drive service excellence, ensure operational consistency, and foster a strong, engaged team culture while supporting the broader mission of Sodexo Campus Dining.

As a highly visible campus leader, you will drive operational excellence, develop and inspire your team, and deliver an exceptional customer experience. You will partner closely with campus stakeholders and Sodexo support teams to elevate the retail dining program and meet the evolving needs of students, staff, and guests.

You will play a key role in shaping the student and campus guest experience through innovation, hospitality, and strong operational execution.

What You'll Do

• have oversight of day-to-day operations in multiple Food Retail venues.
• deliver high-quality food service while engaging with students;
• be a hands-on leader, team player; 
• provide excellent customer service – leading a team while maintaining a clean, safe environment;
• lead frontline teams, mentoring them in accurate cash handling, operations, open and closing processes; and
• train and manage the department's HACCP Safety Programs, Sodexo programs, and daily operational standards.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• have a work history demonstrating strong employee engagement, leadership skills, as well as previous supervisory experience, and the ability to work collaboratively;
• have at least 2-3 years of food management experience with a focus on front of the house retail operations, catering/banquet management experience is a plus;
• has a strong understanding of POS systems, cash handling management, and computer software 
• can manage multiple priorities, demonstrate professional communication skills, and have a passion for a high level of customer service; 
• prioritize tasks and exhibit flexibility to take on additional responsibilities as needed; and/or
• have prior experience promoting national brands in a campus environment; and
• demonstrate proven client relationship and customer service skills.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations