RETAIL MANAGER - Chartwells Higher Education - Washington, DC

Location: Retail Dining at The George Washington University

Salary: $70,000 - $80,000

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

Are you a hands-on foodservice leader who thrives in a fast-paced, customer-focused retail environment? Chartwells Higher Education is seeking an experienced Retail Dining Manager to support vibrant dining operations at The George Washington University, located in the heart of Washington, DC.

This is an exciting opportunity to lead high-profile campus retail dining locations, develop strong teams, and deliver exceptional guest experiences while working for an organization known for innovation, quality, and career growth in higher education dining.

Position Summary

As the Retail Dining Manager, you will be responsible for the successful operation of assigned retail and cafeteria dining locations within Food & Nutrition Services. Reporting to the General Manager, you will oversee daily operations, financial performance, merchandising, and team developmentensuring an outstanding experience for students, faculty, staff, and campus guests.

Key Responsibilities

• Plan, coordinate, and supervise daily retail and cafeteria operations, including special events and peak service periods
• Lead the hiring, onboarding, scheduling, training, and performance management of hourly team members
• Maintain strong cash control practices, payroll accuracy, and compliance with corporate financial standards
• Ensure excellent customer satisfaction through safe, efficient, and professional use of resources
• Train and coach associates on customer service excellence, portion control, cashiering, and food safety standards
• Direct staff to deliver service in compliance with Chartwells corporate policies, brand standards, and presentation guidelines
• Complete required daily, weekly, and monthly operational and financial reports accurately and on time
• Foster positive relationships through clear communication with team members and campus partners
• Implement and enforce cash-handling standards to safeguard company assets and prevent loss

Preferred Qualifications

• Bachelors degree in Food Services Management, Hospitality, or a related field

OR Associates degree plus three (3) years of directly related experience

• 13 years of retail or contract foodservice management experience (higher education preferred)
• Solid understanding of current food and retail dining trends with a focus on quality, sanitation, and presentation
• Experience managing cash-based retail operations and point-of-sale systems
• P&L responsibility and contract-managed foodservice experience strongly preferred
• Retail marketing or promotional experience is highly desirable
• Proven leadership, coaching, and team-development skills
• Strong written and verbal communication abilities
• Ability to collaborate effectively with management, clients, and front-line associates
• Working knowledge of budgeting, financial reporting, and cost controls
• Proficiency with Microsoft Office, email, and internet-based systems

Why Join Chartwells Higher Education?

• Be part of a nationally recognized leader in campus dining
• Work in a dynamic university setting with diverse concepts and menus
• Enjoy opportunities for professional growth and advancement
• Competitive compensation and comprehensive benefits package
• Make a meaningful impact on the daily campus experience

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1531460

Chartwells HE

KRISTINA MCCARTHY

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