Retail Manager

Job Description

Aramark Healthcare+ is seeking an experienced Retail Manager to oversee day-to-day retail dining operations at Houston Methodist Cypress Hospital in Cypress, Texas.

The Retail Manager is responsible for leading all aspects of retail food service operations, ensuring a high-quality dining experience that meets client expectations and company standards. This role oversees daily operations, including food safety, customer service, merchandising, and financial performance. The ideal candidate will drive operational excellence, build and develop a strong team, and deliver a consistently positive customer experience in a fast-paced healthcare environment.

Job Responsibilities

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential 
• Ensures individual and team performance meets objectives and client expectations 
• Ensures safety and sanitation standards in all operations 
• Maintains effective client and customer rapport for mutually beneficial business relationships 
• Identifies client needs and communicates operational progress 
• Ensures the completion and maintenance of profit and loss statements 
• Deliver client and company financial targets 
• Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins 
• Creates value through efficient operations, appropriate cost controls, and profit management 
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives 
• Ensures entire team is trained and able to execute 
• Supervises team regarding production, quality and control 
• Maintains a safe and healthy environment for clients, customers and employees 
• Primarily responsible for food service at an assigned retail food location 
• Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development 
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met 
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases 
• Assists in location forecast and accounting 
• Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards 
• Coordinates activities with other internal departments 
• Interfaces with vendors and key service users within client organization 
• Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations 
• Develops and implements retail services plans to improve service, quality and profitability of service areas?? 
• Maintain effective working relationships with other departments to provide a unified retail experience for customers ?

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Requires a bachelor?s degree from an accredited college or university.
• Requires 2-3 years of food service, retail, hospitality, or healthcare leadership experience.
• Requires 1-3 years of supervisory or management experience.
• Experience managing retail operations, catering services, or multiple food service outlets preferred.
• Strong communication, leadership, and customer service skills.
• Proficiency with Microsoft Office applications, including Excel, and the ability to learn new systems quickly.
• Self-starter with the ability to work independently in a fast-paced, growing environment.
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs., and the ability to stand for extended periods.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.