Floor/Office Time: Expectations are to be on the floor 60% + of the time daily, and 40% or less time in the office. Office time should not be done on weekends or peak sales periods.
Primary Goal: Primary goal of this position is to drive sales, manage sales staff, and customer experience.
Primary Responsibilities:
- · Supervise, train and assist employees, retail associates and shift leads, in customer service, store maintenance and product promotions.
- · Social media marketing and management.
- Regular posting on social media platforms and creating a consistent brand in marketing materials.
- · Facilitate staff development to improve customer service, productivity, and sales.
- · Assist with hiring as needed to ensure adequate personnel is on hand to provide outstanding customer experience.
- · Manage all controllable costs with a view to maintaining profitability.
- · Maintain accurate and visible signage for customers.
- · Be responsible, responsive to, and accountable to customer questions and reviews i.e. social media, google, square, email etc.
- · Problem solving and handling unusual circumstances.
- · Ensure facility cleanliness and presentations standards are maintained.
- · Prepare store and advertising displays, including product information and pricing signage.
- · Managing inventory entry into retail system and maintaining a clean and consistent retail inventory.
- · Maintain proper inventory levels, ensure stocking.
- · Assist with watering and merchandising when not helping customers.
- · Coordinate and facilitate duties and production as needed.
- · Must be able to move 35lbs.
Work with general manager on the following:
- · Developing and putting into place promotions centered on holiday sales and weekly sales cycles.
- · Seek ways to better promote the store, the product lines and service within the store.
- · Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- · Ordering, receiving, price changes, and handling damaged products.
- · Scheduling of staff hours.
Required Experience and Skills:
- · Plant knowledge (house plants, annuals, perennials, tropicals, natives, trees, shrubs)
- · Experience with Social Media Platforms (Facebook, Insta, TikTok, etc.) and running campaigns or creating curated content.
- · Management experience of retail crews or staff.
- · Strong organization capacity and self-directed nature.
- · Familiarity with Square POS a bonus.