Retail Manager - Healthcare

REAL Food re-fined.

Retail Manager - Healthcare | Location: Kalispell, MT 59901

Compensation: $70-$75,000 annually + 5% bonus potential | Full-Time

Schedule: To be discussed during interview

Job Summary

The Retail Manager leads all retail dining operations with a focus on fresh, high‑quality food, safe practices, and exceptional guest service. This role is ideal for a hands‑on leader who thrives in a fast‑paced healthcare environment, enjoys building and developing teams, and takes pride in delivering a welcoming and efficient retail experience for patients, visitors, and staff.

What You'll Do

• Oversee and manage day‑to‑day retail operations, including cafés, coffee service, and grab‑and‑go offerings, ensuring smooth and efficient service.
• Lead, coach, and develop a team of supervisors, leads, cashiers, and baristas, including scheduling, training, and performance management.
• Ensure compliance with food safety, sanitation, and infection control standards, maintaining a clean and safe environment at all times.
• Monitor inventory levels, ordering, and vendor relationships to maintain appropriate stock while controlling costs and minimizing waste.
• Oversee cash handling procedures, POS systems, and financial reporting to ensure accuracy and compliance with company standards.
• Ensure consistent food quality, presentation, and service standards across all retail areas.
• Collaborate with culinary and clinical teams to align retail offerings with guest needs, dietary considerations, and hospital initiatives.
• Conduct regular rounds of retail spaces to engage with guests, resolve issues, and promote a positive dining experience.
• Support hiring, onboarding, and ongoing training of retail team members to build a strong, service‑focused culture.
• Monitor labor and operational budgets, identifying opportunities to improve efficiency and performance.
• Assist in planning and executing special promotions, events, and seasonal offerings to enhance the retail experience.
• Maintain accurate records related to inventory, staffing, and operational performance.
• Perform other duties as assigned.

What You Will Bring

• High school diploma or equivalent required; degree in hospitality, food service, or related field preferred.
• 3+ years of food service, retail dining, or hospitality experience, including 1–2 years in leadership.
• Knowledge of retail operations, including cash handling, inventory, and POS systems.
• Familiar with food safety standards; ServSafe® preferred.
• Strong leadership, communication, and team development skills
• Guest-service focused with the ability to work in a fast-paced healthcare environment.
• Organized, detail-oriented, and proactive problem solver.
• Flexible schedule, including mornings, evenings, weekends, and holidays.
• Basic computer skills and familiarity with reporting tools.
• Ability to pass background check and drug screen.

Physical and Sensory Requirements

• In this role, you will spend most of your time in offices, patient care areas, and meetings, but periodic kitchen visits are part of your oversight responsibilities. Therefore, this job involves occasional exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may also occur in the kitchen area. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer!

Life/Work Integration

• Paid Bereavement Leave
• Paid Parental Leave
• Paid Baby Bonding Leave
• Paid Elder Care Leave
• Paid Time Off (Accrued)
• Paid Holidays

Health & Wellness

• 3 Medical Plans (Blue Cross)
• Prescription, Dental, and Vision Coverage
• Reimbursed Wellness Massages (Portion of cost)
• Voluntary HSA with Company Match
• Voluntary FSA
• Free Employee Assistance Program (Behavioral Health Support)
• Access to Wellness Initiatives (Fitness Memberships, etc.)

Financial Wellness

• 401(k) Retirement Plan with Company Match
• Company-Paid Basic Life Insurance
• Company-Paid Accidental Death & Dismemberment (AD&D) Policy
• Voluntary Short-Term Disability
• Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

Plus

• A supportive, collaborative work environment
• Opportunities for growth

Who We Are 

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our commitment to you 

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships