Retail Manager

About Company:

For over 40 years, Quest Food Management Services has been a leading food service provider serving K-12 schools, higher education institutions, corporate dining programs, and event venues. Quest is consistently ranked among the top food service management companies in the United States for its commitment to fresh, scratch made menus, local sourcing, and intensely personal service. At the heart of our success is our "Quest Ready" culture, built on integrity, responsiveness, accountability, respect, and excellence.

Being Quest Ready means serving with purpose and care, creating experiences that are nourishing, welcoming, and reliable. This mindset empowers our teams to build lasting relationships and continually raise the standard for great hospitality in every community we serve.

About the Role:

The Retail Manager plays a pivotal role in driving the overall success and profitability of a retail store by overseeing daily operations and ensuring an exceptional customer experience. This position requires strategic leadership to manage staff, optimize inventory, and implement sales initiatives that align with company goals. The Retail Manager is responsible for fostering a positive work environment that motivates employees to deliver outstanding service and achieve performance targets. Additionally, the role involves analyzing sales data and market trends to make informed decisions that enhance store performance and customer satisfaction. Ultimately, the Retail Manager ensures that the store operates efficiently, meets financial objectives, and upholds the brand's reputation within the community.

Minimum Qualifications:

• High school diploma or equivalent; a bachelor's degree in business, retail management, or a related field is preferred.
• Proven experience of at least 3 years in retail management or a supervisory role within the retail industry.
• Strong understanding of retail operations, sales principles, and customer service practices.
• Proficiency in using point-of-sale (POS) systems and retail management software.
• Excellent communication and interpersonal skills to effectively lead a team and interact with customers.

Preferred Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or a related discipline.
• Experience with inventory management systems and data analytics tools.
• Demonstrated success in achieving sales growth and managing budgets.
• Knowledge of merchandising, marketing, and promotional strategies.
• Certification in retail management or leadership training programs.

Responsibilities:

• Lead, train, and supervise store staff to maintain high levels of customer service and operational excellence.
• Manage inventory control, including ordering, receiving, and stock management to ensure product availability and minimize shrinkage.
• Develop and execute sales strategies and promotional activities to meet or exceed sales targets.
• Monitor financial performance by analyzing sales reports, controlling expenses, and managing budgets effectively.
• Ensure compliance with company policies, health and safety regulations, and retail industry standards.
• Handle customer inquiries, feedback, and complaints promptly to maintain customer satisfaction and loyalty.
• Coordinate with suppliers and vendors to negotiate pricing and delivery schedules.
• Prepare and present regular reports on store performance to senior management.

Skills:

The Retail Manager utilizes leadership and communication skills daily to motivate and guide the team toward achieving sales and service goals. Analytical skills are essential for interpreting sales data and market trends to make strategic decisions that improve store performance. Proficiency with retail software and POS systems enables efficient management of inventory and transactions. Problem-solving skills are frequently applied to resolve customer issues and operational challenges promptly. Additionally, negotiation and organizational skills support effective vendor management and ensure smooth store operations.