Sign upLog in

Retail Manager

Las Vegas Paiute Tribe

Las Vegas, NV

Apply
JOB DETAILS
SKILLS
Analysis Skills, Benchmarking, Coaching, Corporate Policies, Customer Escalations, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Financial Reporting, High School Diploma, Leadership, Lift/Move 30 Pounds, Logistics, Music, Onboarding, Operations Management, Operations Processes, Performance Analysis, Performance Reviews, Physical Demands, Point of Sale (POS) Systems, Regulatory Compliance, Resolve Customer Issues, Retail, Retail Management, Retail Operations, Safety/Work Safety, Sales Strategy, Staff Training, Team Lead/Manager, Team Player, Training/Teaching
LOCATION
Las Vegas, NV
POSTED
2 days ago
Description

Key Responsibilities:
Leadership & Team Management
  • Directly manage, coach, and develop Assistant Manager, Retail Leads, and Retail Associates.
  • Set clear expectations for performance, accountability, and customer service standards.
  • Conduct hiring, onboarding, training, and performance evaluations.
  • Design and execute schedules that align staffing with peak traffic, drive-thru demand, and event surges to maximize conversion while implementing a competency-based accountability framework to resolve attendance challenges.
  • Foster a positive, inclusive, and team-oriented work environment.
  • Set clear expectations for team members regarding cleanliness, organization, and workplace safety, reinforcing accountability and consistent execution across all shifts in accordance with NUWU standards.
Operational Management
  • Logistics Optimization: Optimize drive-thru and fulfillment workflows by developing tracking systems to measure throughput and establish the dispensary's performance benchmarks.
  • Event Integration: Lead retail operations during on-site events, adjusting staffing and workflows in real-time to ensure seamless coordination between dispensary services and event activities.
  • Step into operational roles as needed to support the team.
  • Enforce company policies, procedures, and standard operating guidelines.
  • Monitor cash handling procedures, POS accuracy, and daily financial reporting.
  • Identify and address discrepancies or operational risks.
Customer Experience
  • Ensure a consistent, high-quality, and compliant customer experience.
  • Resolve escalated customer issues and maintain strong guest satisfaction.
  • Promote a culture of product knowledge and personalized service.
Training & Development
  • Ensure all staff are properly trained in product knowledge, compliance, and service standards.
  • Promote continuous learning within the team.
Qualifications:
  • Must be 21 years of age or older.
  • High School Diploma or GED required; Bachelor's degree preferred.
  • 3-5 years of retail, hospitality, or customer service management experience required.
  • Previous cannabis industry experience preferred.
  • Analytical mindset with experience in data-driven decision-making; ability to take raw operational challenges and turn them into measurable goals.
  • Queue Management: Proven expertise in Logistics or Sales Strategy (high-volume or drive-thru experience preferred).
  • Performance Coaching: A history of building "bench strength", driving success through employee engagement.
  • Analytical Mindset: Experience in data-driven decision-making; ability to take raw operational challenges and turn them into measurable goals.
  • Technical Proficiency: Expert-level experience with POS systems, case handling, and daily financial reporting.
Physical Requirements:
  • Ability to stand and walk for extended periods.
  • Ability to lift up to 30 lbs.
  • Ability to bend, twist, and perform light physical labor.
Work Environment:
  • Culture: Must thrive in a fast-paced, results-oriented environment where performance is tracked, and leadership is defined by the ability to drive both enthusiasm and operational discipline.
  • Frequent interaction with customers and team members.
  • Exposure to varying temperatures, noise levels, music, and scents.
  • No travel required.

About the Company

L

Las Vegas Paiute Tribe

Resume Resources

Free Resume TemplatesFree Resume Builder