Retail Manager- Mix & Match

Job Summary:

The Retail Manager - Mix & Match is responsible for overseeing the overall performance and daily operations of assigned retail outlet(s). This role involves leading and developing team members, driving sales and profitability, ensuring exceptional guest service, maintaining merchandise standards, upholding the organization's culture and brand standards, and holding team members accountable for compliance with policies.

Responsibilities:

Leadership & Team Development:

• Train, coach, and develop retail team members.
• Foster a positive, inclusive, and high-performing work environment.
• Provide timely feedback to team members and complete performance evaluations.
• Lead by example to promote accountability, teamwork, and guest-focused service.

Guest Experience:

• Ensure all guests receive exceptional, personalized service.
• Resolve guest concerns promptly and professionally.
• Create a welcoming and engaging store environment.
• Promote hospitality standards that exceed guest expectations.

Sales & Financial Performance:

• Drive sales through effective merchandising, product knowledge, and team engagement.

Merchandising & Inventory Management:

• Maintain visual merchandising standards and brand presentation.
• Manage replenishment processes.
• Support semiannual physical inventory.
• Minimize shrinkage through proper controls and accountability.

Operations & Compliance:

• Serve as a member of the Retail Manager on Duty (MOD) program.
• Oversee daily store operations and work with retail operations on scheduling.
• Ensure compliance with company policies, safety regulations, and operational standards.
• Monitor store visual standards, cleanliness, and maintenance needs.
• Develop new team members through extensive training on orientation, safety, guest service, and performance standards.

Requirements:

• An Associate's degree in a relevant field is required; a Bachelor's degree is desired. Previous retail experience, with a strong background in sales
• Proven experience in a management or supervisory role
• Excellent communication and leadership skills
• Strong customer service skills with the ability to address and resolve customer complaints
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Detail-oriented with strong organizational and multitasking abilities
• Flexibility to work weekends and holidays as required
• Ability to build and maintain positive relationships with team members and customers

For further information about The Breakers retail stores, please visit www.thebreakers.com/activities/shopping