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Retail Motorclothes Associate

Thunderhead Harley

Kodak, TN

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JOB DETAILS
SKILLS
Computer Skills, Credit Cards, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Consumer Behavior, Housekeeping/Cleaning, Microsoft Product Family, Physical Inventory, Resolve Customer Issues, Retail, Retail Merchandising, Retail Sales, Sales, Team Player, Training Program, Transaction Processing/Management
LOCATION
Kodak, TN
POSTED
2 days ago
Thunderhead Harley-Davidson is hiring a Retail Merchandise Associate for Harley-Davidson motor clothes and accessories! Retail clothing and accessories experience is preferred.

Never a dull moment in retail sales! In this position, you will be enhancing our customers' overallexperience and providing excellent customer service by greeting and interacting with customers; offering assistance in finding the right product suitable for the customers and answering any questions they may have. You will also be responsible for maintaining fitting rooms; maintaining a neat and clean sales floor in a visually appealing manner; processing transactions; keeping informed about product offerings.

Thunderhead Harley-Davidson is part of Smoky Mountain Harley-Davidson.

Smoky Mountain Harley-Davidson® isn't just a dealership - it's The Rider's Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world.

Come Join Our Team! APPLY NOW!

Qualifications & Job Requirements
  • Experience in merchandising, retail sales or customer service
  • Superior communication and customer service skills.
  • Ability to get along with a broad customer base.
  • Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly.
  • Standard computer skills with Microsoft platform preferred.

Essential Duties and Responsibilities

Customer Service
  • Greet customers promptly, in a courteous and friendly manner.
  • Handle customer concerns reasonably to demonstrate commitment to excellent customer service and "Make Things Right".

Retail Sales of General Merchandise
  • Assist customers with their selection of merchandise.
  • Provide prompt and accurate service at cash register.
  • Maintain cleanliness and organization of sales floor and fitting rooms.
  • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
  • Continuously maintain showroom product availability by stocking shelves and displays.
  • Accept cash or credit card payments for merchandise purchases.
  • Keep cash register accurate.

Secondary Duties and Responsibilities

Customer Service
  • Ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, courteously and accurately.
  • Notify customers when special orders or back-ordered items are received.

Retail Sales of General Merchandise
  • Point out any sales, specials, or new merchandise to customers.
  • Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
  • Assist with set-up, organization, and staging of dealership special events.
  • Sell additional services by pointing out availability of parts, accessories, and services.

Other Duties
  • As assigned

Additional Information

Physical Demands
  • Occasionally required to bend, stoop, crouch, and reach.
  • Frequently requires the ability to lift 20 or more pounds of material.
  • Occasionally requires the ability to lift up to a 50 pound of material.
  • Frequently requires the ability to stand and walk throughout work shift.
  • Frequently requires the ability to move about the dealership.

Working Conditions
  • Majority of work is conducted in a climate controlled indoor environment.
  • Occasionally work is conducted at outdoor booth sales during special events.
  • The noise level in the work environment is usually moderate.
  • Occasionally works near moving vehicles.
  • Occasionally, exposed to exhaust fumes.

Our Mission Statement here at Smoky Mountain Harley-Davidson is: "To focus on relationships, to exceed expectations, to never stop improving, to be the BEST." So, it's no surprise that we expect all of our staff to:
  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all interactions with customers and employees.
  • Be prompt and available for flexible scheduling.
  • Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager.
  • Accept and follow direct instructions and work well with others.
  • Have a commitment to developing a Sales Culture throughout the dealership.

Thank you for your interest in joining our Team!

EOE

About the Company

T

Thunderhead Harley

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