Description
Retail Operations Analyst - Territory Manager
Location: Remote - Candidates must be located in Chicago or Peoria, IL
Job Type: Contract
Pay Rate: $35-$44/hour on W2
Work Authorization: US Citizens & Green Card Holders Only
Position Overview
We are seeking a Retail Operations Analyst / Territory Manager to support retail partner relationships and field operations across Illinois. This role is highly field-oriented and requires strong relationship management, problem-solving, communication, and territory ownership skills.
The ideal candidate will have experience working with retail partners, store management, sales teams, or field operations and be comfortable managing a large geographic territory with limited day-to-day supervision.
Key Responsibilities
- Serve as the primary point of contact for local retail account management and partner relationship support.
- Build and maintain strong relationships with store managers, district leaders, regional contacts, Sales, Quality Assurance, and cross-functional teams.
- Respond to partner questions, concerns, requests, and complaints with urgency and professionalism.
- Resolve issues at the local level and determine when escalation is required.
- Partner with Sales and Quality Assurance teams to address retail partner concerns and ensure timely resolution.
- Develop and conduct regular business reviews with store-level partners.
- Communicate weekly, monthly, quarterly, and annual initiative progress to internal and external stakeholders.
- Identify opportunities to strengthen partner relationships and improve business results.
- Work with Sales teams to identify opportunities to expand NRG's staffing footprint within approved retail locations.
- Identify opportunities to increase sales capacity through staffing placement, staffed hours/days, and store events.
- Maintain accurate records in field management and CRM systems, including Salesforce and Badger Mapping.
- Independently manage territory priorities, follow-ups, schedules, and administrative responsibilities.
- Support assigned projects and cross-functional initiatives while maintaining accountability and confidentiality.
Required Qualifications
- High school diploma or equivalent.
- Bachelor's degree OR 2-3 years of relevant experience.
- 2-3 years of relevant retail, field operations, territory management, account management, or sales experience preferred.
- Ability to work independently with limited supervision.
- Strong relationship-building, customer service, and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational skills and ability to manage multiple priorities.
- Proficiency with Microsoft Office and standard business technology.
- Familiarity with Salesforce or a similar CRM is preferred.
- Must be comfortable managing a large geographic territory.
Preferred Experience
- Field account management experience.
- Experience supporting large-format retail partners.
- Experience managing geographically dispersed retail locations.
- Experience working with store managers, district managers, or regional leadership.
- Experience conducting business reviews and presenting business updates.
- Experience identifying opportunities to improve sales capacity, staffing, or store performance.
- Salesforce experience.
Travel RequirementsThis is a heavily field-based position.
- Approximately 70-90% travel required.
- Approximately 80% field-based work / 20% home office.
- Significant driving and regular air travel may be required.
- Must be comfortable visiting retail stores year-round, including walking and extended time in the field.
- Standard hours are Monday-Friday, 8:30 AM-5:00 PM, with flexibility based on client availability, travel, and business needs.
Ideal CandidateThe ideal candidate is a relationship-driven retail or field operations professional who can independently manage a territory, build strong relationships with retail leadership, resolve issues, coordinate with Sales and Quality teams, and identify opportunities to improve staffing and sales capacity.