About the role
The Retail Operations Coordinator, Product Flow keeps product moving from warehouse to sales floor across Stüssy’s brand-operated retail locations. The role coordinates the day-to-day execution of product launches, replenishment, returns-to-warehouse (RTW), and fixture moves between stores, pop-ups, and retail activations.
Reporting to the Director, Retail Operations, the Coordinator owns the retail product-flow calendar and the launch readiness process. That means setting readiness criteria with the Director, tracking each launch from pick to en route to in-store, and reporting status weekly through launch day. The Coordinator is also the single point of product-flow communication to stores, turning launch updates, date changes, and priorities into one clear, consistent message.
The Coordinator works daily with Merchandising, Distribution, Logistics, Visual Merchandising, and store Back-of-House teams to catch delays early and close execution gaps. They maintain the Product Flow Playbook, the team’s reference for standards, timelines, ownership, and procedures. They escalate priority conflicts, approval requests, capacity concerns, and unresolved risks to the Director and the appropriate functional owners.
What you'll do
- Own Product Launch Readiness. Starting three weeks before each launch, track product through pick, en route, and in-store against established readiness criteria. Report status weekly through launch day and flag at-risk launches early.
- Own the retail product-flow calendar. Keep one accurate view of product milestones, delivery timing, launch dates, replenishment activity, and store-level execution requirements.
- Lead product-flow communication to stores. Act as the single channel for launch updates, date changes, operational priorities, and exceptions, so stores get one clear, consistent message instead of several.
- Drive cross-functional follow-up on risks and exceptions. Work with Merchandising, Distribution, Logistics, Visual Merchandising, and Stores to spot delays, close gaps, and escalate issues before they affect execution.
- Track replenishment performance. Monitor replenishment against plan, identify gaps and exceptions, and work with the relevant teams to prevent out-of-stocks.
- Coordinate store capacity planning. Gather sales trends, inventory levels, upcoming launches, and replenishment needs to support capacity decisions. Flag stores at risk of over- or under-capacity to the Director.
- Manage reverse logistics and final-mile exceptions with Logistics. Handle RTW pickup and routing and carrier issues, and follow up daily or weekly until each exception is resolved.
- Coordinate fixture moves between Chapter stores, pop-ups, and retail activations based on business and launch needs.
- Build and maintain the Product Flow Playbook. Document standards, timelines, ownership, and operating procedures for retail execution, and keep it current as processes change.
Qualifications
Required
- 2-4 years of experience in retail operations, supply chain, logistics, merchandising operations, or a
- related coordination role.
- Bachelor's degree or equivalent relevant experience.
- Proven ability to coordinate across multiple teams and manage competing priorities and deadlines, with consistent follow-through to resolution.
- Strong written communication skills, including turning complex updates into clear, concise messages for store teams.
- High attention to detail, with a track record of keeping trackers, calendars, and status reports accurate and current.
- Proficiency in Excel or Google Sheets (filters, lookups, pivot tables) and comfort using operational.
- data to spot exceptions and execution risks.
- Availability for occasional early or late calls with EMEA and APAC teams, and for travel to stores or activations as needed.
Preferred
- Experience supporting product launches, allocation, replenishment, or store inventory flow
- Experience working with 3PLs, freight carriers, or distribution partners
- Familiarity with reverse logistics or returns-to-warehouse (RTW) processes
- Familiarity with international shipping or customs processes across EMEA, APAC, and/or North
- America
- Experience supporting multi-store or multi-region retail operations
- Experience with an ERP or inventory system (e.g., NetSuite / Full Circle)
- Background in fashion, streetwear, or other launch-driven retail