* Operate the fulfillment warehouse for BCM, from receiving an order to delivery confirmation. This includes maintaining a clean, safe and organized work environment.
* Ensure fulfillment orders are picked, packed and shipped on time.
* Troubleshoot and escalate technical and physical workflow issues.
* Perform customer service functions including fielding calls, emails and web chats. Solve for customer concerns, coordinating with Operations Manager.
* Perform retail sales functions including greeting customers, answering questions, offering assistance, suggesting items, and entering sales into Point-of-Sale system.
* Provide the highest quality of service to customers at all times. Anticipate and exceed customer expectations.
* Deliver brand service standards.
* Receive product and manage inventory, utilizing an inventory management program and on-site RFID system. This includes securing inventory and protecting inventory from harmful environmental factors.
* Maintain relationships with FedEx Express and other shipping partners. This includes utilizing current discounted rates and negotiating new discounts and pick-up frequency when possible.
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