Retail Operations Food Safety Manager, Food Safety Operations Team

The North American Food Safety Team ensures that all Amazon Fulfillment sites meet Food Safety criteria and regulatory requirements. They collaborate with a diverse range of internal stakeholders to implement comprehensive policies and procedures across the fulfillment network. They excel at translating food safety initiatives into clear, actionable guidelines, facilitating seamless adoption across the fulfillment network.

Key job responsibilities

• Maintain a robust set of compliance metrics and key performance indicators (KPIs) to measure output performance, track progress, and identify areas for improvement in food safety programs
• Execute rapid response protocols for food safety incidents to investigate, resolve, and document comprehensive corrective actions
• Project manage complex, large-scale food safety escalations across multiple sites, establishing clear action plans, tracking deliverables, and driving accountability for timely closure while maintaining appropriate communication channels with senior leadership for critical updates and resource needs
• Demonstrate proven ability to influence and manage relationships with diverse stakeholders at all levels, from site operations to senior leadership, effectively balancing competing priorities while maintaining food safety compliance standards and driving program adherence across multiple facilities
• Analyze escalation patterns and root causes to identify systemic issues, informing audit priorities and presenting findings to senior leadership
• Participate in an on-call rotation, including weekend coverage, with up to 60% travel to support food safety incidents and program implementation across the network
• Compose and edit detailed business review documents to effectively communicate food safety improvement initiatives
• Leverage deep knowledge of regulatory frameworks including Code of Federal Regulations (CFR), Food Safety Modernization Act (FSMA), and FDA guidelines to ensure audit processes and corrective actions align with current standards
• Investigate and analyze customer complaints and trending data related to food safety, ensuring thorough documentation and timely resolution while identifying systemic issues for continuous improvement

A day in the life

Your day starts reviewing overnight incidents and monitoring KPI dashboards before joining the daily food safety status call. Mornings involve responding to site managers" questions and documenting corrective actions. Afternoons include leading cross-functional incident analyses, conducting site audits, updating protocols, and training teams via video conference.

Days can pivot quickly when critical incidents arise-requiring immediate containment coordination and stakeholder communication. Whether on-site auditing, analyzing data, or managing emergencies, no two days are alike. The day ends with documentation updates and ensuring overnight teams have support, with on-call availability for critical issues.

About the team

The North American Food Safety Operations Team executes and enhances operational food safety programs that drive compliance, mitigate risk, and support scalable business growth. We collaborate across stakeholder groups to drive food safety standards, standard work, culture, and training. We leverage metrics and technology for continuous improvement. Our initiatives ensure the safety of products for millions of customers, reinforcing their confidence in Amazon.