Retail Operations Lead

JOB TITLE:  Retail Operations Lead

REPORTS TO: Retail Manager

LOCATION: Retail Warehouse, Canyon Fever Retail Outlets

CLASSIFICATION:  Full-Time/ Year-Round/ Hourly

POSITION: 

Are you experienced in the retail industry and looking for a beautiful workplace? Solitude is on the search for a Retail Operations Lead to help oversee retail warehouse operations. The Retail Lead is responsible for organizing and maintaining the warehouse, receiving product, and working with buyers for any reports or input they request. We are looking for someone who wants to grow their career in retail as well as enjoy the amazing perks and benefits of working at Solitude Mountain Resort.

SPECIFIC JOB REQUIREMENTS:  

• 1 year of retail and retail POS experience required, preferably within outdoor industry.
• Basic accounting experience of analyzing, summarizing, and reporting transactions required.
• Strong organizational skills and ability to prioritize tasks
• Strong attention to detail while receiving and transferring products
• Strong ability to effectively communicate with guests, staff, management, and shared services verbally and in writing.
• Ability to stay on track and manage a large workload during pre-season, holiday periods, and busy times
• Ability to work with the shared services team with topics such as ordering, inventory, receiving, and the POS system.
• Possess a working knowledge of products and trends within our retail outlets and within the industry.
• Proficiency in Microsoft Office products; Word, Excel, Outlook
• Ability to work a flexible schedule, including nights, holidays, and weekends.
• Must be able to work in a high volume, fast-paced retail environment.
• Ability to provide excellent customer service and utilize problem-solving skills.
• Capable of squatting, bending, stooping, standing for long periods of time, working in varying weather conditions, and lifting or carrying up to 50 lbs.

JOB DUTIES AND RESPONSIBILITIES:

• Supervises the warehouse, keeping it organized and in line with safety requirements.
• Assist in maintaining and administering operational and administrative expectations by following company policies and guidelines.
• Maintain and model high retail, merchandising and cleanliness standards as set forth by the Retail Manager and VP Recreational Services 
• Assist Retail Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service.
• Manage inventory control by receiving orders in a timely manner and by restocking stores to meet or exceed goals.
• Enforce company cash handling and other Loss Prevention policies and procedures.
• Remain current on new industry products and trends; demonstrate knowledge of products.
• Communicate ideas and issues with Retail Manager to ensure smooth business operations.
• Fulfill manager-on-duty responsibilities by interacting with retail staff regularly.
• Assist in onboarding and training of new employees in MI9 and product knowledge.
• Demonstrate and ensure staff always follow safety standards, company values and ethics, and provide the highest level of guest service, with an emphasis on courteous and knowledgeable assistance.
• Motivate and encourage employees to increase sales, units per transaction and transaction size in day-to-day sales.
• Other duties as assigned.

EQUAL OPPORTUNITY EMPLOYMENT   
Solitude Mountain Resort is an equal opportunity employer.  It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic  information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses.  Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities.  If you require an accommodation during the selection process, please contact Human Resources at

HR@solitudemountain.com

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.