Retail Operations Manager

Overview:

This role is responsible for the development, integration, and implementation of a broad range of initiatives relative to the direction of the organization. The Vice President of Retail Operations will interface directly with field and corporate management and will develop and lead this fast-growing sector of the company's holdings. The position is based in the field and reports to the CEO, Partners with VP of Procurement Sourcing, Leads Store Teams, and Collaborates with cross-functional Support Departments.

Responsibilities

• Drive sales results by analyzing and reacting to information provided.
• Communicate any/all data and reporting needed to properly drive the business.
• Monitor and manage inventory levels, acting as the Liaison between the Corporate office and the Field.
• Visit stores regularly and consistently, providing constructive feedback which will positively impact the business, improve store aesthetic, drive compliance, and develop the teams.
• Schedule store visits based on needs of the business' (analysis, volume, training, staffing, events).
• Identify talent, anticipate open positions, & guide manpower plans to ensure the business is protected.
• Develop field teams through motivating, coaching & counseling, setting obtainable goals, and providing feedback.
• Intervene in employee issues before they escalate to the Corporate Office.
• Foster two-way communication with the field to promote an environment of learning and ownership.
• Share examples of outstanding store set ups and business acumen.
• Ensure that Company policies and procedures are adhered to and act in the best interest of the company.
• Champion compliance with the commitment that all stores adhere to state laws, regulation, and internal SOP's, without exception.
• Lead the store workforce management team to drive efficiencies in store scheduling, payroll forecasting, reporting and administration of incentive programs.
• Partner with the finance and accounting department to analyze store incentive programs to recommend changes that will drive top line growth and/or expense savings.
• Drive operational excellence in stores by creating consistent and efficient BOH standards across the entire fleet.
• Partner with the finance and accounting department to manage store expenses and drive cost savings.
• Collaborate with the marketing and communications team to refine omni-channel strategies to continuously deliver a seamless end to end customer experience that spans both online and stores.
• Stay informed of new technology and cannabis industry initiatives to drive innovation and efficiency within stores.
• Partner with the Human Resources department to support hiring, training tools and new hire onboarding process to enhance customer experience and increase store productivity.
• Establish the rules of engagement to ensure that clear expectations are set and agreed upon between business units while fostering collaborative working relationships with retail operations to drive business growth, strategic initiatives and National operational standards.

• Required Skills and Experience

• 10+ years of Retail Multi-unit Store management.
• Able to manage multiple projects w/ deadlines, prioritizing & delegating as needed, within a fast-paced industry.
• Proven leadership ability, as well as strength in partnership-building, working cross-functionally to continuously improve upon retail processes and efficiencies.
• Ability to think strategically and tactically, develop achievable short and long-term goals.
• History of exceptional employee development; spearheading training programs, delivering effective performance reviews, leading and mentoring both in the moment and through guided strategy and planning.
• Strong organizational and time management skills to successfully implement initiatives from concept to execution
• Expert in retail operations, including but not limited to inventory control, loss prevention, retail systems, merchandising, customer service, talent planning, and store budget preparation and adherence
• Strong quantitative and analytical skills, with attention to detail and accuracy
• Strong communication, critical-thinking, and presentation skills; effectively providing written and verbal direction

• Education/Licenses

• High School Diploma required

• Compensation and Benefits

• 10 days of paid time off annually to accrue after 90-day period
• Medical, Dental & Vision benefits