Retail Operations Manager

What You’ll Be Doing:

• Lead, motivate, coach, and develop store team members to support operational and sales success
• Oversee daily store and omni-channel operations to deliver a positive customer experience
• Promote a customer-focused culture through strong leadership and effective selling practices
• Manage staff training, scheduling, performance feedback, and daily supervision responsibilities
• Handle store opening and closing procedures, required paperwork, and cash management tasks including bank deposits and change orders
• Welcome customers, assist with product inquiries, answer phones, and ensure excellent customer service
• Maintain store cleanliness, organization, inventory processing, and damage reporting procedures
• Support community events, monitor store performance, and complete additional duties assigned by leadership
• Ensure compliance with company policies and procedures while driving sales and profitability goals

What You’ll Need:

• Minimum of 2 years of retail management experience in a Store Manager or similar leadership role
• High school diploma or equivalent required
• Strong leadership, coaching, and team development abilities
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple responsibilities effectively
• Availability to work a full-time schedule, including evenings, weekends, and holidays
• Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
• Valid driver’s license required; bilingual skills are a plus

• Leadership and organizational development skills
• Sales and merchandising best practices
• Customer service techniques including communication, and the ability to outperform the expectations of our customers
• The ability to adapt to fast and unique situations to provide an amazing customer experience
• How to network and build long lasting relationships with both customers and your fellow employees