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Retail Operations Systems Coordinator

Oxford Solutions, Inc

Pittsburgh, PA

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JOB DETAILS
SALARY
$20–$20 Per Hour
SKILLS
Analysis Skills, Asset Management, Atlassian JIRA, Communication Skills, Data Collection, Data Quality, Detail Oriented, Documentation, Information Technology & Information Systems, Loss Prevention, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft SharePoint, New Store Openings, Organizational Skills, Preventative Maintenance, Process Improvement, Project/Program Coordination, Remodeling, Reporting Skills, Retail, Retail Operations, Salesforce.com, System Validation, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Time Management
LOCATION
Pittsburgh, PA
POSTED
30+ days ago

Oxford Solutions has an opening with a retail client for an IT Ticketing Systems Specialist to support loss prevention systems, service tracking, and store-level project coordination. This is a contract opportunity with a hybrid schedule (3 days onsite, Tuesday–Thursday; remote Monday and Friday).

This role is ideal for an early-career professional with strong Excel skills and experience working with ticketing systems, service workflows, or IT support tools.

Responsibilities:

  • Track and support store installations, service requests, and ongoing maintenance activities
  • Create, manage, and follow up on work orders, including researching aging or unresolved items
  • Maintain accurate system data and provide regular reporting on service status and performance
  • Support new store openings, remodels, and closures by updating trackers and coordinating documentation
  • Assist with system validation, asset tracking, and shutdown activities for store transitions
  • Help administer loss prevention systems and maintain related documentation and SharePoint content
  • Collaborate with internal teams and vendors to ensure timely execution of service and project work
  • Contribute to data collection, reporting, and process improvements within loss prevention operations

Qualifications:

  • Prior experience working with ticketing systems
  • Background in IT support, systems administration, or operations coordination
  • Familiarity with tools such as Salesforce, JIRA, ServiceChannel, or similar platforms preferred
  • Proficiency in Microsoft Office, especially Excel (including formula-based reporting)
  • Strong organizational skills and attention to detail in a task-driven environment
  • Strong communication skills and ability to collaborate across teams
  • Analytical mindset with the ability to track, interpret, and report on data

This is a great opportunity for someone looking to build experience in retail operations, systems coordination, or loss prevention support within a structured, fast-paced environment.

IT Ticketing Systems Specialist (Loss Prevention) - 26-00221

About the Company

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Oxford Solutions, Inc

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