Job Description
What is a Retail Parts Pro
Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order FDO second source etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.
Primary Responsibilities • Facilitate selling experience for DIY customer visits and phone calls • Achieve personal store sales goals and service objectives • Manage DIY services including battery installation testing wiper installs etc. • Ensure high standards of customer service and store appearance standards • Key holder responsibilities task assignment and completion safety openclose duties
Secondary Responsibilities • Assist in store inventory processes including truck put away shoot outs cycle counts back stock etc. • Store Cleanliness including floors bathrooms facing dusting parking lot • Provide DIY services including battery installation testing wiper installs etc.
Success Factors • Friendly communication • Ability to locate and stock parts • Safety knowledge and skills • Operating inventory systems and store equipment • Parts and automotive system knowledge skills • Operating POS and Parts lookup systems • Expert at testing and diagnostic equipment for DIY services • Advanced solution project and product quality recommendation ability • Advanced parts lookup and sourcing • Advanced selling skills for DIY
Essential Job Skills Necessary for Success as a Retail Parts Pro • Working knowledge of automotive systems and diagnostic ability to include internal engine suspension brakes electronic exhaust etc. • Speak and write English Spanish a plus communicate effectively and build strong relationships with customers peers and management • Ability to read and interpret documents such as safety rules operating and maintenance instructions parts catalogs and procedure manuals ability to write simple correspondence • Understand and execute instructions furnished in written oral or diagram form • Successfully complete the Parts Knowledge Assessment • Use basic math accurately add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals • Use Microsoft software effectively Word Excel required • Strong organizational skills • Ability to work an assortment of days evenings and weekends as needed
Prior Experience that Sets a Retail Parts Pro up for Success 3-5 years of prior automotive parts experience Proven sales ability with past experience in fulfillment of customer transactions
EducationCertificates Licenses Registrations Must have a valid drivers license ASE certification preferred but not required
Physical Demands
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual