Analysis Skills, Budget Management, Budgeting, Business Development, Campaigns, Communication Skills, Cross-Functional, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer/Client Research, Customer/Consumer Behavior, Data Analysis, English Language, Event Management, Event Strategy Development, Expense Tracking, Information/Data Security (InfoSec), Inventory Management, Marketing, Marketing Communications Strategy, Marketing Strategy, Merchandising, Metrics, Microsoft Dynamics, Microsoft Excel, Microsoft PowerPoint, Performance Analysis, Performance Metrics, Portuguese Language, Power BI, Product Marketing, Product Programs, Product Strategy, Product Support, Regulatory Compliance, Retail, Retail Sales, Return on Investment (ROI), Revenue/Sales Reporting, SAP, Sales, Sales Analysis, Salesforce.com, Spanish Language, Team Player, Time Management, Trend Analysis
Retail Performance & CRM Analyst Apply Now
Position
Retail Performance & CRM Analyst- Caribbean & Latin America
Bvlgari seeks a Retail Performance & CRM Analyst to join its Caribbean & Latin America regional office, in Coral Gables, Florida.
The mission is to support the Retail Performance & CRM Department with reporting, sales & client analysis, retail incentives and budget processing needs in order to further grow and develop our business. The insights the Retail Performance & CRM Analyst will be able to provide will support strategies and programs within the department and cross-functionally as well.
Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a world renowned CONTEMPORARY brand. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE, and INNOVATIVE people to join our team.
Job responsibilities
Key Accountabilities
Sales & Client Analysis and Reporting
- Track Retail Sales and identify trends and opportunities.
- Provide analytical support during the setting of budgets, commercial targets, KPIs and metrics.
- Create insightful CRM Reports to support Retail, Franchise, Omnichannel, Merchandising & Marketing needs.
- Analyze client behaviors in support of clienteling, product and marketing strategies.
- Monitor Retail & CRM KPI & Metric Performance in order to support quick reactivity across departments.
- Measure ROI & performance results of campaigns, events, gifting initiatives, and clienteling programs to optimize investment based on performance outcomes.
CRM Departmental Support
- Periodically monitor the Client Database to ensure completion, accuracy and compliance with data protection laws.
- Review CRM Reports to ensure retail teams are properly registering activities.
- Consolidate gifting orders and key feedback across the region for timely submission to HQ.
- Maintain proper inventory and strategic usage of client gifts.
- Support in organization of meetings, events & client experiences as needed.
Retail Incentives
- Provide the analytics to support the creation of timely and targeted Retail
Incentives.
- Perform a post-incentive analysis to best understand the impact delivered.
Budget Management & Processing
- Maintain up-to-date tracking, processing and management of the CRM & HE Budget.
- Ensure all CRM & HE related expenses are properly tracked and processed in a timely manner.
Cross-Functional Support
- Act as a Sales & CRM Insights resource to help support 360 initiatives in the region.
- Support product initiatives by providing key CRM analysis and insights.
- Provide client insights to support Marketing communication & event strategies.
Profile
Technical Skills
- STRONG analytical and commercial skills to generate key consumer insights from database extractions and field information.
- Advanced Power BI, Excel & PowerPoint
- Knowledge of CRM systems (e.g., SAP CRM, Salesforce, Microsoft Dynamics).
Key Requirements
- Minimum 5 years of experience in Sales/Data Analysis.
- Team mindset and collaborative cross-functional partner.
- Analytical mindset.
- Ability to tell a story through the numbers
- Effective communication.
- Understanding of LATAM & Caribbean markets.
- Strong sense of ethics, responsibility, and alignment with the group's values.
- Excellent relationship building skills.
- Fluency in English, Spanish and/or Portuguese (is a plus)
Job number
BULG10498
Country / Region
USA
City
Coral Gables
Contract Type
Permanent
Position
Retail Performance & CRM Analyst- Caribbean & Latin America
Bvlgari seeks a Retail Performance & CRM Analyst to join its Caribbean & Latin America regional office, in Coral Gables, Florida.
The mission is to support the Retail Performance & CRM Department with reporting, sales & client analysis, retail incentives and budget processing needs in order to further grow and develop our business. The insights the Retail Performance & CRM Analyst will be able to provide will support strategies and programs within the department and cross-functionally as well.
Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a world renowned CONTEMPORARY brand. Among our most imperative challenges is to recruit BRILLIANT, PASSIONATE, and INNOVATIVE people to join our team.
Job responsibilities
Key Accountabilities
Sales & Client Analysis and Reporting
- Track Retail Sales and identify trends and opportunities.
- Provide analytical support during the setting of budgets, commercial targets, KPIs and metrics.
- Create insightful CRM Reports to support Retail, Franchise, Omnichannel, Merchandising & Marketing needs.
- Analyze client behaviors in support of clienteling, product and marketing strategies.
- Monitor Retail & CRM KPI & Metric Performance in order to support quick reactivity across departments.
- Measure ROI & performance results of campaigns, events, gifting initiatives, and clienteling programs to optimize investment based on performance outcomes.
CRM Departmental Support
- Periodically monitor the Client Database to ensure completion, accuracy and compliance with data protection laws.
- Review CRM Reports to ensure retail teams are properly registering activities.
- Consolidate gifting orders and key feedback across the region for timely submission to HQ.
- Maintain proper inventory and strategic usage of client gifts.
- Support in organization of meetings, events & client experiences as needed.
Retail Incentives
- Provide the analytics to support the creation of timely and targeted Retail
Incentives.
- Perform a post-incentive analysis to best understand the impact delivered.
Budget Management & Processing
- Maintain up-to-date tracking, processing and management of the CRM & HE Budget.
- Ensure all CRM & HE related expenses are properly tracked and processed in a timely manner.
Cross-Functional Support
- Act as a Sales & CRM Insights resource to help support 360 initiatives in the region.
- Support product initiatives by providing key CRM analysis and insights.
- Provide client insights to support Marketing communication & event strategies.
Profile
Technical Skills
- STRONG analytical and commercial skills to generate key consumer insights from database extractions and field information.
- Advanced Power BI, Excel & PowerPoint
- Knowledge of CRM systems (e.g., SAP CRM, Salesforce, Microsoft Dynamics).
Key Requirements
- Minimum 5 years of experience in Sales/Data Analysis.
- Team mindset and collaborative cross-functional partner.
- Analytical mindset.
- Ability to tell a story through the numbers
- Effective communication.
- Understanding of LATAM & Caribbean markets.
- Strong sense of ethics, responsibility, and alignment with the group's values.
- Excellent relationship building skills.
- Fluency in English, Spanish and/or Portuguese (is a plus)
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