Animal Care, Animal Nutrition, Communication Skills, Compensation and Benefits, Customer Support/Service, Healthcare Customer Service, Inventory Management, Leadership, Loyalty Programs, Multitasking, Organizational Skills, Point of Sale (POS) Systems, Product Development, Retail, System Operations, Team Player, Training Program, Transaction Processing/Management
Benefits:
- Promote from within culture
- Employee discounts
- Flexible schedule
- Opportunity for advancement
Retail Pet Store Associate -Customer Service and Pet Care
(Team Member)
Flexible Scheduling | Growth Opportunities
At Pet Supplies Plus, pets aren’t just pets—they’re family. And helping pet parents take great care of them? That’s kind of our thing.
If you’re the type of person who notices when a dog needs a better food option—or just enjoys helping your neighbors and their pets—you might fit right in here!
Benefits & Perks
- Flexible scheduling
- Employee discounts (your pets are about to get spoiled)
- Pay increases and pet care training programs
- Promotion-from-within culture
Safety & Support
- Safety-first environment for pets and team members
- Team-based environment where everyone supports each other
- Ongoing training to build product knowledge and pet care confidence
What You’ll Do
- Greet neighbors with a friendly, pawsitively passionate attitude
- Help a new puppy parent pick the right food—or help a regular find exactly what they always forget the name of
- Make thoughtful product recommendations based on each pet’s needs
- Operate the POS system, process transactions, and handle returns
- Promote store specials, loyalty programs, and current offers
- Stock shelves, manage inventory, and keep displays organized
- Lift and stock bags of pet food and supplies (yes, some of them are heavy)
- Assist pet parents with self-wash stations and explain the process
- Restock bathing supplies and keep the store clean and welcoming
- Provide occasional services like walk-in nail trims (training provided)
What You Bring
- Strong customer service and communication skills
- Comfortable working in a fast-paced retail environment, especially on weekends
- Willingness to learn about pet nutrition, products, and care
- Reliable, team-oriented mindset
- Ability to lift, stock, and stay on your feet for extended periods
- Availability for evenings, weekends, and holidays
What Makes You Stand Out
- Experience in retail, customer service, or pet care
- Confidence talking with customers and making recommendations
- A genuine interest in animals (bonus if you already have strong opinions about dog food)
- Ability to stay organized and handle multiple tasks at once
Grow With Us
This role is an opportunity to build real knowledge in pet care, develop customer service skills, and grow into leadership or specialized roles within the store. If you enjoy helping people, working with pets, and being part of a friendly, neighborhood-focused team, we’d love to meet you!
This location is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner hiring team. Each PSP franchised business is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment. You acknowledge that if you are offered employment at a PSP franchised business, your sole and exclusive employer is the local franchise business that hired you, not PSP Franchise Operations. PSP Franchise Operations does not participate in any local employment decisions or practices within its franchised businesses. All inquiries about employment should be made directly to the franchise location.
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Pet Supplies Plus 247
At Pet Supplies Plus, we're crazy for pets, too. With more than 400 corporate and franchise locations in 26 states, Pet Supplies Plus is America's favorite neighborhood pet store. Each location offers a wide array of pet food, pet products, grooming services and animal expertise all at a great value, allowing customers to spoil their pets even more. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. This growing Livonia, Michigan-based retailer is ranked in Entrepreneur magazine's 2015 Annual Franchise 500® list as the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate, and system size. For more information, please visit www.petsuppliesplus.com
20 to 49 employees
http://www.petsuppliesplus.com