Retail Recovery Coordinator

SUMMARY/OBJECTIVE:

Reporting to the Chief Operating Officer, the Retail Recovery Coordinator oversees the daily coordination and growth of Feeding the Foothills’ agency-enabled Retail Recovery Donation Program. In collaboration with the Partner Agency Manager and operations staff, this position builds and maintains strong relationships with retail donors and participating agencies, coordinates new and existing retail recovery activities, strengthens pickup consistency, supports MealConnect adoption, and increases nutritious food recovery across Placer, El Dorado, and Nevada counties[DM2] .

This is a grant funded position contingent upon continued funding and program needs.

ESSENTIAL FUNCTIONS:

Retail Recovery Coordination & Operations

·         Coordinate daily implementation and ongoing expansion of the agency enabled Retail Recovery Donation Program.

·         Build and maintain strong relationships with retail donors and participating agencies to strengthen engagement, communication, and program participation.

·         Collaborate with the Partner Agency Manager and operations staff to identify existing and prospective agencies interested in retail recovery and assess their operational readiness for participation.

·         Coordinate retail recovery onboarding, store assignments, pickup schedules, and operational procedures for participating agencies.

·         Manage the transition of retail donors from food bank recovery and redistribution to direct agency pickups, ensuring effective communication and continuity of service.

·         Monitor retail recovery activities, address operational challenges, and work with participating agencies and retail donors to improve pickup consistency and program performance.

·         Identify opportunities to expand retail recovery participation, increase recovered food volume, and strengthen existing store and agency partnerships.

Agency Enablement & Field Coordination

• Serve as the primary operational contact for participating agencies and retail donors regarding retail recovery activities.
• Provide program specific training and guidance on retail recovery procedures, food safety, donation handling, reporting requirements, and donation traceability.
• Support agencies in addressing operational barriers to retail recovery participation, particularly in underserved communities.
• Conduct regular visits to participating retail locations and partner agencies to strengthen relationships, coordinate operations, troubleshoot challenges, and support consistent pickups.
• Coordinate with the Partner Agency Manager on agency concerns extending beyond retail recovery operations.

MealConnect, Data & Reporting

·         Support MealConnect onboarding, utilization, troubleshooting, and adoption among partner agencies.

·         Lead tracking of retail recovery metrics, including recovered pounds, pickup frequency, food categories, and receivables, in coordination with the Systems Administrator.

·         Ensure timely, accurate reporting for Feeding America retail recovery initiatives, grant requirements, and internal performance monitoring.

·         Maintain organized documentation of retail recovery activities, outcomes, and performance metrics.

·         Analyze retail recovery performance to identify trends, operational improvements, and opportunities for program growth.

Food Sourcing & Logistics & Program Support

• Coordinate retail recovery logistics, agency pickups, and store assignments in collaboration with operations staff.
• Support food sourcing efforts related to retail recovery and opportunities to increase nutritious food donations.
• Collaborate with the Chief Operating Officer, Partner Agency Manager, Systems Administrator, and other staff to achieve program goals.
• Participate in grant related meetings, training, convenings, and cohort activities as required.
• Support implementation of Feeding America retail recovery strategies and best practices.
• Perform other duties as assigned to support program success and organizational objectives.

POSITION QUALIFICATIONS:

• Minimum of two years of experience in community partnerships, program coordination, nonprofit operations, logistics, retail operations, or a related field preferred.
• Demonstrated ability to develop and maintain strong, respectful relationships with diverse stakeholders.
• Strong organizational, communication, problem solving, and follow through skills.
• Strong analytical skills with the ability to interpret program data, identify trends, evaluate performance, and recommend operational improvements.
• Ability to coordinate multiple partners, schedules, and operational priorities.
• Experience working with community partners, nonprofit agencies, retailers, or volunteers preferred.
• Proficiency with technology platforms, spreadsheets, and data reporting systems, with the ability to use performance metrics to support informed decision making; MealConnect or similar experience preferred.
• Valid driver's license and ability to travel throughout Placer, El Dorado, and Nevada counties as needed.

Preferred Skills & Attributes

• Relationship focused, mission driven approach to strengthening partnerships and community engagement.
• Strong commitment to equitable access to nutritious food and the value of retail food recovery.
• Ability to build trust, encourage participation, and foster long term engagement with retail donors and partner agencies.
• Proactive, adaptable, and solutions oriented approach to identifying opportunities and addressing operational challenges.
• Curious and improvement focused mindset, with an interest in using data and feedback to strengthen program effectiveness.
• Comfortable working independently and collaboratively in both field and operational environments.

EEO STATEMENT:

Feeding the Foothills an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.