Retail Sales Associate

As a Retail Sales Associate at Big Sky Resort, you are the face of our retail operations, welcoming guests, sharing product knowledge, and delivering an exceptional customer experience every day. You play a key role in supporting our dynamic retail environment by engaging with customers, maintaining store standards, and contributing to overall team success. 

Big Sky’s retail locations offer a wide range of products including ski, snowboard, and bike gear, outerwear, apparel, athleisure wear, gifts, and souvenirs. We are looking for enthusiastic, guest-focused individuals to join our team across locations such as: 
Lone Peak Logo, Big Sky Cap Co., Candle Bar and the Huntley Trading Post. 

Check out Big Sky Resort's retail outlets at the link here. 

Customer Experience & Sales: 

• Greet all guests with a friendly, welcoming attitude and provide excellent customer service throughout their visit. 
• Assist customers with product selection, answer questions, and offer upselling opportunities based on current promotions and guest needs. 
• Stay knowledgeable about product offerings across all categories, including seasonal equipment and apparel. 
• Help drive store sales by contributing to a fun, engaging, and service-focused environment.

Store Presentation & Merchandising:

• Maintain a clean, organized, and visually appealing sales floor that reflects brand standards. 
• Assist with restocking merchandise, setting up displays, and executing merchandising plans. 
• Support daily execution of visual and brand standards as outlined in the internal audit processes. 

Operational Support:

• Accurately process transactions at the point-of-sale system, including sales, returns, and exchanges. 
• Follow all company policies and procedures, including safety, cleanliness, and loss prevention protocols. 
• Assist with opening and closing procedures, ensuring the store is always “grand opening sharp”. 
• Maintain a safe and organized workspace for team members and guests. 

Team Collaboration:

• Work closely with fellow team members and store leadership to meet daily goals and provide seamless guest experiences. 
• Participate in ongoing training sessions to improve product knowledge and service skills. 
• Support store operations by assisting with special projects, promotional events, and seasonal transitions as needed. 

• Previous retail or customer service experience preferred, but not required. 
• Strong communication and interpersonal skills with a guest-first mindset. 
• Ability to work in a fast-paced environment and manage multiple tasks effectively. 
• Flexible availability including evenings, weekends, and holidays. 

Physical Requirements:

• Able to stand and walk for extended periods

• Capable of overhead reaching, bending, squatting, kneeling, and lifting up to 55 lbs with assistance

• Comfortable walking stairs and climbing ladders

• Able to perform daily maintenance tasks including sweeping, vacuuming, and trash removal

All full time seasonal team members can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events