Retail Sales Associate

Job Title: Retail Sales Associate

Location: 2285 First Street, Fort Myers, FL 33901

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking a customer-focused Retail Sales Associate to join our team and help create a welcoming shopping and donation experience for our community. The ideal candidate is friendly, dependable, and adaptable, with strong communication skills and a willingness to assist wherever needed. This role includes helping customers on the sales floor, operating registers and processing transactions, and being cross-trained to support backdoor donation operations to ensure an efficient and positive experience for customers and donors alike.

Key Responsibilities:

• Deliver excellent customer service by greeting customers, assisting shoppers on the floor, and creating a welcoming store environment.
• Operate cash registers accurately and efficiently while processing customer purchases.
• Maintain store cleanliness, organization, and merchandising presentation standards.
• Cross-train to support backdoor operations and safely handle incoming donations as needed.

Qualifications:

• High school diploma or equivalent preferred.
• Retail experience preferred.
• Experience handling cash, and utilizing cash registers, credit card machines, and POS systems preferred.
• Able to follow pricing guidelines established in the pricing guide.
• Knowledge of basic math skills.
• Ability to stoop, reach, twist, lift, push, pull and move items; lift and carry a minimum of 40 pounds.
• Comfortable with standing for long periods of time and the possibility of occasionally working where temperatures and climate can fluctuate.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement