About the RoleAs a Brand Associate youre an integral part of our team and bring our brand to life for our customers. Youre responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. Youre an expert in product and use your knowledge and experience to educate inform inspire and wardrobe the customer. Through collaboration with your leadership team youll deliver a best-in-class customer experience using an omni-channel approach. .What Youll Do All associates are expected to become experts of the brands selling behaviors leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience. Acknowledge and assist customers locate merchandise efficiently using various methods answer questions quickly and accurately Offer style and outfit suggestions to the customer utilizing mannequins and displays for inspiration Promote loyalty by educating customers about our loyalty programs Leverage omni channel offerings to deliver a frictionless customer experience Support sales floor fitting room check out and back of house processes as required Courteous and responsive to internalexternal request Exchange and verifies job related information to provide support Who You Are Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals Problem solver with a focus on continuous improvement who is always learning open to feedback and takes action as required Able to handle customer interactions and potential issuesconcerns courteously and professionally Use basic information-gathering skills to solve problems Ability to learn procedural knowledge acquired through on- the-job training