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Skills
Constructionunmatched
Corporate Policiesunmatched
Credit Cardsunmatched
Customer Support/Serviceunmatched
Housekeeping/Cleaningunmatched
Mail Processingunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
PCIunmatched
Problem Solving Skillsunmatched
Retailunmatched
Retail Salesunmatched
Safety Standardsunmatched
Safety/Work Safetyunmatched
Salesunmatched
Standard Operating Procedures (SOP)unmatched
Telephone Skillsunmatched
Time Managementunmatched
Transaction Processing/Managementunmatched
Up-Sellingunmatched
Description
Specific Job Functions:
Greet and engage with every guest in a timely manner assessing their needs and provide product and service knowledge with the highest level of guest service
Usage of suggestive selling and upselling skills with all guests
Have knowledge of garment construction, fabric, cut, and styles
Process transactions with accuracy involving cash as well as accepting other forms of payment i.e. credit/debit cards at the POS terminal Following PCI guidelines
Inspect merchandise prior to wrapping/bagging; verifying product is satisfactory for guest purchase
Conduct refunds/exchanges as per company policy
Opening/closing store housekeeping i.e., check on supply levels, spot sweeping, wipe down counter tops, dusting and keeping all areas including cash wrap neat and uncluttered
Maintain sales floor standards and merchandise guidelines to ensure welcoming environment
Keep backrooms, fitting rooms, and other storage areas clean and organized as per company and safety standards
Assist with inventory prep, counts, and re-counts
Resolve guest issues at store level within scope of authority notifying management and/or security for escalated issues
Follow LP policies using good guest service to help deter external theft
Must be able to work all shifts (morning, swing, weekends, holidays included)
Alert the Coordinator/Liaison of issues in store that need to be fixed
Identify short dated items for appropriate disposition i.e. mark down, transfer out
Determine if merchandise is a damage/salvage and prep to be dispositioned by Coordinator as per Retail and LP SOP's
Prep merchandise for mail out to include all accompanying paperwork with Coordinator signatures
Inform Coordinator on duty of excessive overstock items, slow sellers, fast seller, and guest requests
Answer phones by third ring with a friendly greeting including your name and outlet