Job Summary This position is responsible for providing outstanding customer service while assisting customers with the selection of fireplaces, patio furniture, BBQ grills, and related accessories. This role combines product knowledge, consultative selling, and showroom presentation to help customers find solutions that fit their lifestyle, space, and budget. The ideal candidate is personable, detail-oriented, and comfortable selling higher-ticket home and outdoor living products.
Key Responsibilities
Greet customers and provide a welcoming, knowledgeable, and pressure-free shopping experience
Assist customers in selecting fireplaces (gas, electric, wood), outdoor living products, BBQ grills, and accessories
Explain product features, benefits, installation requirements, and maintenance considerations
Generate quotes, write sales orders, and process transactions accurately
Coordinate with installers, delivery teams, and management to ensure smooth order fulfillment
Maintain showroom displays, product signage, and overall store cleanliness
Stay informed on product lines, promotions, and industry trends
Handle customer inquiries, follow-ups, and basic issue resolution professionally
Support inventory management, merchandising, and seasonal floor changes as needed
Qualifications
High school diploma or equivalent required
Previous retail sales or customer service experience required (construction/building, furniture, or specialty retail a plus)
Strong communication and interpersonal skills
Comfortable selling mid- to high-ticket items and working toward sales goals
Ability to learn technical product information and explain it clearly to customers
Basic computer skills; POS or CRM experience preferred
Reliable, punctual, and able to work Saturdays
Ability to stand for extended periods and lift light to moderate merchandise when necessary
Preferred Attributes
Interest in fireplace design, outdoor living, or grilling
Experience with fireplaces, patio furniture, BBQ equipment or construction (not required—training provided)
Team-oriented mindset with a positive, professional attitude
Compensation
Competitive base salary for your first 12 months while you learn our products, industry, sales process, and customer-service standards.
Compensation transitions to a base salary plus commission structure, giving you the opportunity to significantly increase your earnings based on sales performance.
Numbers & Facts
Location
Mt. Prospect, IL
Job Type
Full-time
Skills
Budgetingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Constructionunmatched
Consultative Salesunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Furnitureunmatched
Furniture Constructionunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Industry/Trade Analysisunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Merchandisingunmatched
Order/Customer Fulfillmentunmatched
Problem Solving Skillsunmatched
Promotional Programsunmatched
Resolve Customer Issuesunmatched
Retailunmatched
Retail Salesunmatched
Salesunmatched
Sales Presentationunmatched
Team Playerunmatched
Training/Teachingunmatched
Transaction Processing/Managementunmatched
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