Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Email Technology, Google Apps, High School Diploma, Homeless Services, Lift/Move 35 Pounds, Loyalty Programs, Merchandising, Microsoft Word, Multitasking, Operations Management, Point of Sale (POS) Systems, Retail, Retail Operations, Retail Sales, Sales, Scripting (Scripting Languages), Staff Training, Store Opening, Team Player
Niagara Falls, Buffalo, Tonawanda, NY
Job Title: Retail Sales Associate
Pay: Starting at $16.00 per hour
Location: Hearts for the Homeless Thrift Store
Job Type: Part-Time
Work Location: In store, Niagara Falls, NY
Job Summary
The Retail Sales Associate (RSA) plays a vital role in delivering an excellent shopping experience at the Hearts for the Homeless Thrift Store. This position supports all day-to-day retail operations, including customer service, register transactions, merchandising, store appearance, and collaboration with staff and volunteers. The ideal candidate is customer-focused, dependable, and comfortable working in a fast-paced retail environment.
Key Responsibilities
- Greet customers as they enter and exit the store in a friendly and professional manner
- Provide high-quality customer service in alignment with company standards and scripts
- Operate the cash register and point-of-sale system accurately, including cash and credit transactions
- Assist customers with product questions and loyalty program sign-ups
- Stock shelves and clothing racks to maximize shopping opportunities
- Maintain cleanliness and organization of the sales floor, fitting rooms, register area, restrooms, and other public areas
- Remove unsold merchandise as directed and assist with inventory needs
- Support store opening and end-of-day closeout procedures
- Work collaboratively with staff and volunteers, providing clear direction when needed
- Communicate customer service issues, register discrepancies, and operational concerns to management
- Attend required trainings and staff meetings
- Follow company policies, procedures, and code of conduct
- Perform other duties as assigned
Qualifications
- High school diploma or GED preferred
- 2 years of retail experience preferred
- Experience working with volunteers is a plus
- Reliable, punctual attendance with flexibility to work scheduled shifts
- Ability to multitask in a fast-paced environment
- Strong customer service and communication skills
- Ability to work independently or as part of a team
- Ability to stand for extended periods and lift up to 35 pounds
- Basic computer skills, including POS systems, email, Microsoft Word, and Google Docs
- Attention to detail and ability to reconcile daily receipts
Schedule
- Monday through Saturday - Minimum of two Saturdays a month required
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k)
Work Environment
- In-person position (not remote)
Why Join Hearts for the Homeless?
At Hearts for the Homeless Thrift Store, your work directly supports our mission while helping create a welcoming and positive experience for every customer.
Apply today and join a team that makes a difference in the community!