Identify customer needs and provides appropriate solutions using approved selling practices and guidelines
Meet or exceed associate performance standards consistently
Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
Maintain current knowledge of merchandise lines; product features, benefits and availability; and, if applicable, delivery, installation and/or service options to respond to customer needs
Process customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
Complete required training in the expected timeframe, and participate in ongoing learning opportunities
Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
Perform other duties as assigned
Numbers & Facts
Location
San Diego, California
Skills
Consultative Salesunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Needs Assessmentunmatched
Partner Salesunmatched
Point of Sale (POS) Systemsunmatched
Resolve Customer Issuesunmatched
Retail Salesunmatched
Salesunmatched
Sales Supportunmatched
Solution Salesunmatched
Telephone Skillsunmatched
Transaction Processing/Managementunmatched
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