Cable Television, Cross-Selling, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Exceeded Sales Goal, High School Diploma, Lift/Move 35 Pounds, Needs Assessment, Pricing, Retail, Retail Sales, Revenue Growth, Sales, Sales Commission, Schedule Development, Team Player, Telecommunications, Telecommunications Industry, Top Sales Rep, Up-Selling, Wireless Communications, eCommerce Sales
Overview
JOIN one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Associates who are energetic, driven, and eager to succeed.
Who We Are
We are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.
Key Responsibilities:
Sales & Product Knowledge
- Must be able to engage customers and present telecommunications products and services proactively.
- Must be comfortable selling mobile, internet, cable, TV, and related support services.
- Should know how to identify customer needs and recommend the right products or service packages.
- Must be able to upsell and cross-sell products to maximize sales opportunities.
- Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations.
- Must be able to explain products, services, pricing, and promotions clearly to customers.
Customer Experience
- Must provide a positive, professional, and solution-focused customer experience.
- Should be comfortable building customer relationships and creating long-term brand loyalty.
- Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
Team & Organizational Success
- Must be reliable, punctual, and able to work scheduled shifts.
- Must be able to collaborate with team members and contribute to a supportive, performance-driven culture.
- Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
Requirements
- Must have at least 1 year of retail, wireless, mobile, cable, telecommunications, or sales experience.
- Must have experience building rapport with customers in a customer-facing sales or service environment.
- Must have experience selling to customers in a customer-facing environment.
- Must be eligible to work in the United States.
- Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
- High school diploma or GED preferred.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to stand for extended periods of time and lift up to 35 lbs preferred.
Benefits
Perks & Benefits
- Medical, Dental, Vision, and 401(k)
- Paid training and onboarding
- Monthly commission opportunities
- Internal promotion and advancement opportunities
- Employee growth and rewards programs
- Annual all-expenses-paid trip opportunity for top performers