Description
Hi there, we’re Article. Since 2013, we’ve been making it easy to create beautiful spaces with our online direct-to-consumer modern furniture. Now, we’re moving from clicks to bricks and opening physical retail stores across the US and Canada, expanding our reach from digital-first to a true omni-channel experience.
This is where you come in. As a Sales Floor Lead, Operations, you’ll help model meaningful customer experiences while supporting team success and driving showroom performance.
Why We Need You:
For our new Bellevue Store, you will play a pivotal role in shaping the success of our brand-new location. You are:
- An Operational Champion & Role Model: Ready to establish foundational operational processes, maintain inventory accuracy, and step up as a trusted Manager on Duty to keep daily operations running safely and efficiently.
- A Hands-On Peer Coach: Skilled at supporting the team in real-time, sharing operational standards and safety practices, and guiding the floor during your MOD shifts to help Home Experts build confidence.
- A Champion for Customer Connection: Focused on ensuring a safe, organized, and operationally ready showroom that enables an incredible customer experience, while handling floor escalations with empathy and care.
About the new store:
This is our second store in Canada, and we're excited to be based in the heart of Toronto's fashion district and become part of the local community.
- Our store address is: Lincoln Square North, Bellevue, WA 98004
- Store size: 8400 square feet
- Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6-8x Home Experts (associates)
- Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am - 8 pm, Sunday 11 am -7 pm
Interview and Onboarding Schedule
First Interview ( August 24th- August 28th )
- A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.
Final Interview (Sept. 3rd- 4th )
- In person interview with new Store Manager.
Start date: September 21st 2026
What You’ll Do
- Lead by Example: Model hospitality-first service on the sales floor, helping customers find the right solutions through deep product expertise.
- Support Clienteling: Actively participate in appointment-setting, customer follow-ups, and outreach to build loyalty and repeat business.
- Resolve Floor Escalations: Act as the first point of contact for customer concerns, resolving issues with empathy and professionalism.
- Drive Goals: Assist the team in meeting daily sales and outreach targets through positive energy and proactive lead generation.
- Run Daily Huddles: Lead brief team huddles focused on the day's sales goals, appointment schedules, and daily priorities.
- Support Floor Coverage (MOD): Serve as the Manager on Duty during designated shifts, managing opening/closing checklists, and keeping the team organized and on task.
- On-the-Floor Coaching: Support the onboarding of Home Experts by providing real-time tips, sharing best practices, and modeling service standards.
- Maintain Floor Presence: Serve as an accessible, trusted resource for the team throughout the day to keep the floor running smoothly.
- Partner with Leadership: Work directly under the Assistant Manager to help execute showroom initiatives and daily customer engagement strategies.
Who You Are
- 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.
- Keyholder experience (e.g., Lead, Senior Associate, or Keyholder) is highly preferred.
- Proven experience with, or a strong interest in, clienteling, appointment-based selling, or customer outreach.
- Comfort using point-of-sale systems, basic CRM/clienteling tools, and retail technology.
- Outstanding communication skills with a natural ability to connect with people and build trust quickly.
- Leads by Example: Models hospitality-first service, positive energy, and work ethic on the sales floor.
- Real-Time Support: Offers on-the-spot coaching, shares product tips, and helps peers gain confidence.
- Operational Reliability: Comfortably steps up as the Manager on Duty (MOD) to keep the floor running smoothly and handle basic opening/closing procedures.
- Positive Champion: Fosters a collaborative, supportive team environment where wins are celebrated.
- A customer-first mindset and a passion for creating exceptional experiences.
- Confidence building relationships and creating meaningful customer connections.
- Resilience, adaptability, and the ability to multitask during busy showroom hours.
- Strong sales and service instincts with the ability to influence and inspire others.
- Uses sound judgment to make decisions and escalate issues when appropriate.
- Open availability to work a flexible schedule, including weekends, evenings, and holidays.
- Ability to frequently move throughout the showroom environment
- Ability to lift and move merchandise up to 30 lbs independently or with team assistance
- Legally authorized to work in the United State
- Article participates in E-Verify.
- Completion of a criminal background check
Perks & Benefits
- The Starting Hourly Range is: $26- $28 hourly
- Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.
- 401(k) Match: 4% matched contributions to help you save for the future.
- Product Discount: 45% discount on our entire product range (15% for friends and family).
- Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
- Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.
- Health Benefits: Benefits-eligible with coverage for Medical, Dental, & Vision.
- PaidSick Leave: 6 well-being (sick) days.
- Insurance: Life & Disability insurance, and Travel Medical insurance.
- Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
- Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.
*Prorated
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