Retail Sales Floor Lead- Clienteling

Retail Sales Floor Lead- Clienteling

Department: Retail

Employment Type: Permanent - Full Time

Location: San Francisco

Compensation: $27.00 - $29.00 / hour

Description

Hey, we're Article. Since 2013, we have been redefining the furniture industry one sofa at a time. It's not easy; it requires solving challenging, meaningful problems. This is where you come in. As an Sales Floor Lead- Clienteling, you'll help create exceptional customer experiences while supporting team success and driving showroom performance.

Why We Need You:

As we prepare to open our first San Francisco retail store, we''re building more than a showroom. We''re creating a destination where customers can experience the Article brand firsthand through genuine hospitality, meaningful connections, and exceptional service. Every interaction helps shape how customers perceive our brand, making customer experience a critical part of our success from day one.

We''re looking for a customer-focused leader who can help bring this vision to life through hospitality, relationship building, product expertise, and coaching. You''ll play a key role in establishing the clienteling practices, customer experience standards, and service culture that will define the San Francisco showroom experience.

Within your first few months, you''ll help launch a brand-new store, build strong relationships with customers and associates, and support the development of a high-performing Home Expert team. In a year, you''ll be proud to say you''ve helped establish a loyal customer base, increased clienteling engagement, strengthened appointment conversion, and created a showroom experience that customers remember, recommend, and return to.

About the new store:

• Our store address is: 2299 Alameda St, San Francisco
• Store size: 7,000 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 7 am.

Interview and Onboarding Schedule

First Interview ( June 29th- July 3rd)

• A 30-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

Final Interview (July 7th - 8th)

• In-person interview with the Store Manager.

What You'll Do

You''ll serve as a floor leader within our San Francisco showroom, helping build lasting customer relationships through exceptional hospitality, personalized service, and clienteling excellence. You''ll partner closely with the Assistant Manager, Client Experience & Design, Home Experts, and fellow leaders to grow customer loyalty, increase engagement, and deliver a remarkable showroom experience.

• Champion a hospitality-first culture by modeling exceptional customer service and personalized selling behaviors.
• Build meaningful customer relationships that drive loyalty, repeat business, and long-term engagement.
• Support the execution of clienteling, outreach, and appointment-setting strategies that strengthen customer connections and sales opportunities.
• Lead by example on the sales floor, helping customers find the right solutions for their homes through thoughtful guidance and product expertise.
• Support the team in achieving sales goals through proactive coaching, accountability, and lead generation activities.
• Monitor outreach efforts, appointment bookings, and follow-up activities to ensure consistent execution.
• Act as a point of escalation for customer concerns, helping resolve issues with professionalism, empathy, and care.
• Support onboarding and development of Home Experts through real-time coaching, feedback, and role modeling.
• Reinforce customer experience standards, selling behaviors, and performance expectations across the team.
• Lead daily huddles focused on sales goals, appointments, outreach priorities, and hospitality standards.
• Share best practices and celebrate wins to help foster a positive, collaborative team environment.
• Maintain a strong leadership presence on the sales floor and serve as a trusted resource for team members throughout the day.
• Partner closely with the Assistant Manager, Client Experience & Design, to execute business priorities, showroom initiatives, and customer engagement strategies.

Who You Are

• 2+ years of experience in retail, hospitality, sales, customer service, or a similar customer-facing environment.

• Experience with clienteling, appointment-based selling, or customer outreach programs.

• Previous experience as a keyholder, Lead, or informal team leader is an asset.

• Proven ability to build strong customer relationships and deliver exceptional service.

• Experience supporting sales goals, customer engagement initiatives, or clienteling activities in a retail environment.

• Comfortable using point-of-sale systems, CRM tools, and retail technology.

• Strong communication and interpersonal skills with the ability to build trust quickly.

• Sets clear expectations so priorities, service standards, and responsibilities are understood.

• Leads by example and encourages accountability for customer experiences and business results.

• Provides timely, practical feedback that helps team members learn and grow.

• Coaches associates through real-time customer interactions and selling opportunities.

• Supports a positive, collaborative team environment where people can do their best work.

• A customer-first mindset and a passion for creating exceptional experiences.

• Confidence building relationships and creating meaningful customer connections.

• A resilient and adaptable approach in a fast-paced retail environment.

• Strong sales and service instincts with the ability to influence and inspire others.

• Ability to prioritize tasks, manage multiple customer interactions, and adapt to changing business needs.

• Uses sound judgment to make decisions and escalate issues when appropriate.

• Open availability to work weekdays, evenings, weekends, and holidays as required.

• Ability to frequently move throughout the showroom environment.

• Ability to lift and move merchandise up to 30 lbs independently or with team assistance.

• Legally authorized to work in the United States

• Article participates in E-Verify.

• Completion of a criminal background check

Perks & Benefits

• The Starting Hourly Range is: $27- $29 hourly
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.
• 401(k) Match: 4% matched contributions to help you save for the future.
• Commuter Program: We offer pre-tax commuter benefits to all San Francisco employees averaging 10 or more hours per week to help offset the cost of public transit (Muni/BART).
• Product Discount: 45% discount on our entire product range (15% for friends and family).
• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
• Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.
• Health Benefits: Benefits-eligible with coverage for Medical, Dental, & Vision.
• Paid Sick Leave: Pursuant to the San Francisco Paid Sick Leave Ordinance, employees will accrue paid sick leave at a rate of 1 hour for every 30 hours worked.
• Insurance: Life & Disability insurance, and Travel Medical insurance.
• Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
• Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.
• Prorated

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