Retail Sales Manager, Christie's Wine & Spirits

Retail Sales Manager, Christie's Wine & Spirits

Christie's, the world's largest Art Business, is an incredibly exciting and enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments or in our more Operational focused teams we are all working together with one common goal in mind: to continue the success of this 250 year old company, steeped in history, bringing constant innovation whilst not forgetting our age old values; Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Respect, Business Judgment, & Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.

The Role

The Retail Sales Manager is responsible for the day-to-day revenue generation and growth for Christie's Wine & Spirits by developing key client relationships, expanding market presence, and executing strategic sales initiatives. This role acts as an ambassador for the Christie's Wine & Spirits brand while driving performance across major accounts and channels.

Job Responsibilities include (but are not limited to) the following:

• Manage the execution of Christie's Wine & Spirits retail sales strategy to meet or exceed agreed-upon revenue and margin targets
• Oversee daily retail store operations, including managing and supervising store employees (i.e., retail sales associates) and delegating tasks to maximize sales and ensure exceptional client experience
• Develop and manage sales forecasts, pipelines, and performance reporting across channels
• Maintain and grow existing client relationships while proactively identifying new client opportunities
• Drive and manage initiatives to expand sales channels, including in-store, phone, email, and events
• Partner with the buying team to recommend inventory and identify commercial opportunities
• Manage store-level inventory, including inventory accuracy, replenishment, and month-end inventory and sales close procedures
• Contribute to retail marketing campaigns, including email content, price lists, events, and social engagement
• Develop and implement process improvements in conjunction with Management to enhance efficiency, controls, and customer experience
• Other duties and projects as assigned by Manager

What You'll Bring to the Team

• Wine-specific certification (e.g., WSET Diploma or equivalent) or equivalent work experience
• Minimum 2+ years of sales experience selling to private clients, including experience managing or supervising a sales or retail team
• Proven track record selling fine wine and achieving sales targets
• Experience with wine inventory management systems; preferred experience with WineHub or similar wine-related business management platform or ERP
• Excellent communication and interpersonal skills, including superior written and spoken communications
• Superior, hospitality-driven client service skills
• Demonstrated ability to multi-task, prioritize thoughtfully, and manage competing deadlines
• Strong follow-up skills with exceptional attention to detail
• Ability to work effectively within a collaborative team environment

What's Great About Working for Us

• Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie's pays 80% of total premiums)
• 401(k) Savings Plan – Christie's provides a matching contribution up to 5% (subject to IRS limits)
• Life Insurance - 3x base salary (100% paid by Christie's)
• Disability Insurance (100% paid by Christie's)
• Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.
• Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year
• Commuter Benefits - Pre-tax money towards your daily commute with a Christie's contribution of $21 per month
• Back Up Child & Elder Care – up to 10 days of back-up Child or Elder Care through Bright Horizons
• CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.
• Perks and Discounts through Zo and Plum Benefits

Christie's, Inc. is committed to principles of equal employment opportunity, affirmative action, and to compliance with all federal, state, and local laws concerning employment discrimination, including the Americans with Disabilities Act. To this end, Christie's Inc. ensures equal opportunity to all employees and applicants, regardless of race, color, age, sex, sexual orientation, religion, marital status, national origin or ancestry, citizenship, lawful alien status, physical, mental, and medical disability, veteran status or liability status for service in the United States Armed Forces.