Retail Sales Manager
Graham Personnel Services
High Point, NC
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JOB DETAILS
SALARY
LOCATION
High Point, NC
POSTED
30+ days ago
The ideal candidate is a hands-on leader with management experience who thrives on coaching teams, exceeding sales goals, and creating a customer-focused culture. While prior retail management experience is preferred, this role could also be a strong fit for a recent graduate with 1–2 years of leadership or management experience who is ready to take the next step into a full-scale management role. We are looking for someone driven, accountable, and motivated to grow both their team and their own career in a performance-based environment.
Key Responsibilities
- Oversee daily retail store operations, including opening/closing procedures, scheduling, and floor management
- Lead, coach, and motivate the sales team to consistently meet and exceed individual and store sales targets
- Foster a positive, professional, and results-driven work culture
- Develop and execute sales strategies aligned with dealership goals and seasonal trends
- Partner with marketing to support monthly promotions, in-store events, and product launches
- Monitor sales performance metrics and implement action plans to improve results
- Recruit, hire, onboard, train, and evaluate full-time and part-time employees
- Conduct regular team meetings, performance reviews, and ongoing sales training
- Establish, track, and report monthly KPIs to leadership
- Ensure team adherence to company policies, procedures, and brand standards
- Build and maintain strong relationships with suppliers and vendors
- Collaborate with inventory management to monitor shrinkage, losses, and stock levels
- Ensure proper merchandising, visual presentation, and showroom standards
- Implement operational improvements to increase efficiency and profitability
- Review profit and loss (P&L) performance with senior leadership and identify growth opportunities
- Execute high-energy outreach efforts, meeting daily contact goals (10–20) to drive appointments and repeat business
- Address and resolve customer concerns promptly and professionally
Qualifications
- 1+ years of experience in retail store management (powersports, automotive, or specialty retail preferred)
- Proven track record of meeting or exceeding sales targets
- Strong leadership, coaching, and team-development skills
- Ability to balance merchandising presentation with data-driven decision-making
- Excellent communication, interpersonal, and organizational skills
- Strong problem-solving and critical-thinking abilities
- Experience reviewing P&L statements and managing budgets
- Proficiency with retail POS systems, CRM software, and basic business tools
- Ability to work flexible hours, including evenings and weekends as needed
- Self-motivated with a strong work ethic and goal-oriented mindset
- Passion for powersports and enthusiasm for customer engagement preferred
Compensation & Schedule
- Starting salary: $45,000 annually (based on experience)
- Performance bonus: 5% of total monthly gross profit, paid monthly with no cap
- Work schedule: Tuesday – Saturday, 9:00 AM – 6:00 PM (40 hours per week)
- Holidays: Closed on major holidays, including 4th of July, Memorial Day, Labor Day, etc. — a “retail schedule with banking holidays”
- Paid training and ongoing professional development
- Employee discounts on merchandise and accessories
- Health insurance, including dental and vision
- Additional short- and long-term benefits available
- Clear path for advancement within a growing dealership
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About the Company
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