Retail Sales Operations Specialist at RW Supply + Design

RW Supply + Design is more than a flooring company, we're a service partner. We help every customer find their perfect floor through beautiful, high-quality products.

We're looking for a driven, detail-oriented Retail Sales and Operations Specialist to lead our showroom experience from consultative sales through post-installation follow-up. You'll guide clients through product selection, schedule in-home measures, generate quotes, and manage projects to completion using Microsoft Dynamics CRM and Dynamics POS. This role includes processing payments, coordinating deliveries, setting clear service expectations, and ensuring all jobs are closed out and paid.

Operationally, you'll maintain showroom readiness, receive product shipments (forklift training provided), assist walk-ins, and support events and builder/designer traffic. You'll also collaborate with marketing and the Territory Manager on home shows and showroom events, while covering teammates as needed to ensure a consistent, five-star experience for every client.

This role is ideal for someone with retail, design, or home improvement experience who thrives in a tech-enabled, high-touch environment. A proactive, client-first mindset is essential, along with a commitment to excellence and our greater mission: Working Towards the Day Every Child is Home.

What We Offer Our Retail Sales Operations Specialist:

• Base salary range of $50,000-$60,000 based on experience plus commission.
• Medical, Dental, Vision, Life, and Long-term Disability Insurance.
• HSA, Paid Time Off, Holidays, and Charity Time.
• 401(k) with company match.
• Supportive, mission-driven culture.

Requirements for our Retail Sales Operations Specialist:

• Experience in retail sales, design consultation, or home improvement.
• A proactive, client-first mindset with high attention to detail.
• Strong communication, organization, and relationship-building skills.
• Tech-savvy with POS, CRM, Microsoft Office, and scheduling tools.
• Willingness to work Saturdays and assist with events.
• Able to lift samples and assist in warehouse tasks.
• Ability to pass background and drug screen.

Responsibilities for our Retail Sales Operations Specialist:

• Lead clients through product selection, design consultations, and quoting.
• Schedule in-home measurements and set clear expectations for services and timelines
• Manage projects from sale to completion, including scheduling, payments, and vendor coordination.
• Use Microsoft CRM/POS to track sales, quotes, and client interactions.
• Maintain a clean, organized showroom and support walk-in customers and builder/designer traffic.
• Assist with receiving shipments (forklift training provided).
• Support showroom events, trade/home shows, and marketing initiatives.
• Collaborate with outside sales and cover teammates to ensure a seamless client experience.
• Schedule: Tuesday-Friday 9:00 am to 6:00 pm; Saturdays 10:00 am to 2:00 pm (closed Sunday & Monday).