Retail Sales Representative

Brief Summary:

Retail Sales Representatives are responsible for working with in-branch customers to promote the Bedrosians product line and gain business. This includes retail clients, industry professionals, and individual customers. They are responsible for communicating with customers about every aspect of the sale to ensure their satisfaction, including information pertaining to production application, installation, and safety.

Essential Functions:

1. Retail Showroom Sales
   1. Develop relationships with customers, both in the showroom as well as via phone calls and email
   2. Partner with other representatives to ensure branch meets or exceeds its monthly sales quota
   3. Follow up with customers regarding quotes, orders, and other sales-related issues
   4. Upsell clients when possible
   5. Maintain organization and presentation of showroom and samples
2. Customer Service
   1. Greet and assist clients with selections and follow-through on their orders
   2. Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
   3. Review on-order report daily
   4. Answer phone inquiries including over the phone orders
   5. Resolve customer service issues
   6. Process P/Os and receiving for product lines
   7. Assist with stock checks, pricing, freight quotes, inventory, and processing orders
   8. Gain knowledge of all product lines
3. Design
   1. Research and track design trends across social media, trade publications, trade shows, and competitor product launches to inform collection development
   2. Create mood boards, color palettes, and design narratives for new and existing tile, stone, wood, and vinyl collections
   3. Produce SketchUp layouts, renderings, and visuals for internal product reviews and merchandising planning
   4. Support the product development team in identifying assortment gaps and opportunities for differentiation
   5. Collaborate cross-functionally with purchasing, marketing, sales, and product development teams on collection launches
   6. Assist in preparing visual materials for executive product review presentations
   7. Contribute to the visual storytelling used in catalogs, website content, and sales collateral
   8. Organize and maintain a digital library of design assets, boards, renderings, and product imagery
   9. Review trade show content (Cersaie, Coverings, KBIS) to identify emerging materials, finishes, and formats
4. Participate in department meetings
5. Other duties as assigned

Knowledge, Skills and Experience:

Required:

• 1-2 years of retail sales or customer service experience
• Excellent verbal and written communication skills in English
• Excellent and professional phone skills
• Excellent understanding of design and color
• Friendly and outgoing personality
• Positive attitude
• Self-motivated and proactive-willing to take the extra step!
• Possess a flexible work schedule
• Multitask and prioritize work through effective time management
• Ability to lift up to 50 lbs.
• Able to work independently and work effectively as a member of a team
• Able to handle regular interruptions to serve the needs of others while maintaining focus on multiple priorities and short- and long-term deadlines
• Able to finish projects both quickly and accurately
• Able to proactively seek out ways to improve upon existing methodologies
• Maintain the highest level of integrity and confidentiality
• Establish and maintain cooperative relationships with customers, maintaining a warm and professional manner with a positive employee relations and customer service mindset

Preferred

• College Degree or equivalent Design Degree preferred
• Prior experience in the tile and stone industry is a plus
• Design experience is a plus
• Bi-lingual in Spanish is a plus
• Proficiency in SketchUp or similar 3D visualization software
• Portfolio demonstrating mood boards, palettes, renderings, or layouts
• Strong command of color theory with the ability to coordinate and contrast palettes across multiple surface materials
• Understanding of current design trends in interiors, architecture, or building materials
• Familiarity with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Exposure to trade shows or building material product lines