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Retail Sales Support

PELLA WINDOWS & DOORS

Charlotte, NC

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JOB DETAILS
SKILLS
Calendar Management, Canvassing, Communication Skills, Computer Skills, Computer Software, Construction, Customer Experience, Customer Support/Service, Insurance, Life Insurance, Microsoft Product Family, Retail, Retail Sales, Sales Support, Salesforce.com, Short Messaging Service (SMS), Team Player, Telephone Skills
LOCATION
Charlotte, NC
POSTED
Today
JOB SUMMARY

The Retail Sales Support Assistant is responsible for providing exceptional customer experience while coordinating and optimizing retail representative's calendars. A successful Retail Sales Support Assistant candidate has the desire to learn and has a positive outlook to turn challenges into opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Assist with answering Retail sale calls/leads that come to the showroom
  • Assist with scheduling appointments from other outside departments/sources
  • Vetting and removing invalid/bogus opportunities/appointments as they come in
  • Coordinate and confirm customer is in contact with appropriate representative/department
  • Confirm all opportunities/appointments 48 hours in advance by calling, texting and emailing and verify that all appointments are sellable opportunities with retail representatives and canvassers.
  • Assist with customer communication efforts on different platforms as needed (event follow ups, salesforce leads, etc...)
QUALIFICATIONS:
  • Good communication skills for direct customer contact
  • Self-driven to accomplish tasks
  • Proficiency in computer software to include Microsoft programs
EDUCATION/ EXPERIENCE:
  • 1-2 years of proven experience in customer service
  • Bachelor's in business, communication, or related field preferred
  • Construction knowledge/experience is a plus
BENEFITS
  • Competitive Compensation
  • Insurance (medical, dental, vision)- First of the month after 30 days of employment
  • 401(k)/ 401(k) matching- 100% of the first 1% and 50% of the next 5% after 1 year of employment
  • Profit sharing
  • 10 Paid Holidays
  • Vacation/ PTO
  • Life Insurance
Most people talk about culture, but we live and breathe it in all that we do. We care about our customers and our associates. We strive to provide a work environment that follows our beliefs:
  • Culture- We are a team-oriented company. We believe in our employees and strive to improve the lives of those we serve.
  • Benefits- Comprehensive benefit packages
  • Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
  • Work-Life Balance- We take pride in our employees having a well work-life balance
  • Our People- Here you will work side by side with very knowledgeable people in the industry and build relationships that last.


Check out our website and see if Pella will be a great fit for you!

Company Website

Pella Windows & Doors of the Carolinas and Southwest Virginia is an equal opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or other protected statuses as applicable by local, state, and federals laws. Hiring decisions are based solely on qualifications and business needs.

If you are an individual with a disability, you may be entitled to a reasonable accommodation as defined under the Americans with Disabilities Act.

If you require a reasonable accommodation at any time during the application or employment process, please contact Human Resources and provide the position details and your requested accommodation.

About the Company

P

PELLA WINDOWS & DOORS

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