Retail Senior Store Manager

FedExGround

San Jose, CA

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JOB DETAILS

SALARY

$69,010–$89,713 Per Year

JOB TYPE

Full-time

SKILLS

Administrative Skills, Airport Security, Business Growth, Communication Skills, Computer Security, Cost Control, County Ordinances, Customer Experience, Customer Retention/Renewal, Establish Priorities, Federal Laws and Regulations, Financial Procedures, Government Contracts, Insurance, Inventory Reports, Leadership, Legal, Local Government, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Military, Multitasking, Operational Improvement, People Management, Performance Management, Process Improvement, Profit & Loss, Quality Assurance, Quality Management, Real Estate Sales, Regulations, Requirements Management, Retail, Retail Management, Retail Sales, Return on Investment (ROI), Revenue/Sales Reporting, Secondary School, Security Analysis, Security Attacks, Standard Operating Procedures (SOP), State Laws and Regulations, Systems Administration/Management, Training/Teaching, Tuition Reimbursement, Willing to Travel

LOCATION

San Jose, CA

POSTED

26 days ago

POSITION SUMMARY: The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals. GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Understand and model FedEx Office values to customers and team membersRegularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your peopleCoach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobsRegularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customersEnsure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experienceTake ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegationCustomarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targetsRegularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank depositsIndependently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team membersShare ideas and use Quality Improvement tools in order to improve the business MINIMUM QUALIFICATIONS AND REQUIREMENTS:Bachelor’s Degree preferredMinimum High School or GED4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experienceProficient in Microsoft Office tools including Word, PowerPoint, Outlook, and ExcelFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS:Ability to stand and/or to move about the store to manage the daily operationsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, managing multiple prioritiesAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionMINIMUM QUALIFICATIONS AND REQUIREMENTS:Bachelor’s Degree preferredMinimum High School or GED4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experienceProficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel ESSENTIAL FUNCTIONS:Ability to stand and/or to move about the store to manage the daily operationsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, managing multiple prioritiesAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionPreferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: $69,010.00 - $89,713.00 annuallyAdditional Details: California Fair Chance: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.FedEx Office is an Equal Opportunity Employer including, Vets/Disability.Know Your RightsPay TransparencyFedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.For more information, click here.

About the Company

FedExGround

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