Store - ST. L-BRENTWOOD
We are committed to delivering an exceptional customer experience at our store. Our customer service team is dedicated to helping customers shop our store, find what theyre looking for, and receive a fast and friendly checkout experience. We also ensure that all customers receive a high level of service, including complete truck unloading and merchandise duties throughout the store.
Our team members are responsible for maintaining store recovery standards to deliver our Brand Promises. This includes helping customers shop, locate products, and provide them with solutions. We also provide a fast and friendly checkout experience; execute cash handling to standards, and engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
In addition, our team members educate customers on the Voice of Customer (VOC) survey and assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). They also participate in the truck unload, stocking, and planogram (POGs) processes, and are responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
Our team members also support shrink and safety programs, adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements, and execute Company policies and standards. They interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organizations vision and values.
Projecting a positive image and serving as a role model for other Team Members is also an important part of our team members responsibilities. Cross-trained in Custom Framing selling and production, our team members are also responsible for other duties as assigned.
Preferred Knowledge/Skills/Abilities
Retail and/or customer service experience is preferred. Physical Requirements:
If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Work Environment
Our store is a public retail store setting, taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks. The Frame shop contains glass cutter and heat press. Work hours include nights, weekends, and early mornings.
Applicant Requirements
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.
About Michaels
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
Benefits
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Equal Opportunity Employer
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster
EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster