Job Description
As the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.
What you'll do
What you'll do
- Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
- Provide work direction, ongoing training, career development and performance management to your employees
- Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
- Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
Basic qualifications
- 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
- Previous experience in sales, customer service or related fields
- Ability to work successfully as part of a team
- Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
- 1 year of retail experience
- Previous profit and loss (P&L) ownership, including forecasting for expense/labor management
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Numbers & Facts
| Location | Winter Garden, Florida |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Automotive Repair and Maintenanceunmatched
- Career Developmentunmatched
- Cash Managementunmatched
- Cellular Telephoneunmatched
- Computer Maintenanceunmatched
- Computer Servicesunmatched
- Customer Experienceunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Electronicsunmatched
- Expense Managementunmatched
- Forecastingunmatched
- Hardware Repairunmatched
- Leadershipunmatched
- Metricsunmatched
- Performance Managementunmatched
- Profit & Lossunmatched
- Retailunmatched
- Salesunmatched
- Team Playerunmatched
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