Job Description
As the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.
What you'll do
- Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
- Provide work direction, ongoing training, career development and performance management to your employees
- Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
- Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
- 1 year of experience as a supervisor or manager in business, military or related fields
- 1 year of experience in services, customer service or related field
- 1 year of retail experience
- Previous profit and loss (P&L) ownership, including forecasting for expense/labor management
- Experience driving key business performance indicators, such as revenue and operating income
- Experience analyzing business results
- Inventory control, technology repair and/or distribution experience
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives thro
Numbers & Facts
| Location | Woodbridge, Virginia |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.