Retail Services Supervisor

Job Summary

The Retail Services Supervisor oversee daily operations of The Shore, the BYUH Store at PCC Marketplace, campus vending services, and other assigned retail operations. This position is responsible for retail operations, purchasing, inventory management, merchandising, customer service, and financial performance while supporting the mission of BYU–Hawaii. The Retail Services Supervisor provides leadership for student employees, develops strong vendor partnerships, and ensures efficient operations that meet the needs of the campus community. The ideal candidate is an organized and collaborative leader who thrives in a fast-paced, customer-focused environment.

Primary Responsibilities

Retail Operations and Financial Management

• Supervise the daily operations of The Shore to ensure efficient operations, excellent customer service, and a positive shopping experience.
• Manage the store's budget, sales, expenses, and overall financial performance to support revenue goals and responsible use of university resources.
• Review sales, inventory, and financial reports to make decisions on purchasing, merchandising, pricing, staffing, and promotions.
• Ensure the store is clean, organized, safe, and well-stocked, with merchandise displayed in an attractive and organized manner.
• Oversee daily operations and make decisions related to staffing, purchasing, merchandising, and customer service in accordance with university policies.
• Identify and implement improvements to increase operational efficiency, customer satisfaction, and overall store performance.

Procurement, Inventory Management & Vendor Relations

• Oversee strategic procurement and purchasing activities, contract coordination, supplier negotiations, and cost analysis to maximize value while ensuring uninterrupted operations.
• Coordinate off-campus purchasing, delivery logistics, vendor relationships, and inventory replenishment.
• Monitor inventory levels and sales trends to meet customer demand while minimizing shortages and excess inventory.
• Conduct inventory counts, reconciliations, audits, and loss prevention efforts to maintain accurate inventory records.
• Build and maintain positive relationships with local and national vendors to ensure reliable service, timely deliveries, and quality merchandise.

Campus Vending Operations

• Oversee all campus vending machine operations as an integrated retail service Lead team meetings to share updates, provide training, and reinforce store goals and expectations.
• Manage product assortment, pricing, inventory replenishment, vendor coordination, equipment maintenance, and daily vending operations.
• Monitor vending machine sales, product availability, equipment maintenance, and customer satisfaction, and identify opportunities to improve operations.

Team Leadership, Scheduling, and Student Development

• Responsible for hiring, onboarding, scheduling, training, coaching, and performance of student employees to ensure efficient operations and excellent customer service.
• Provide mentoring and professional development opportunities that support student learning, leadership, and workplace success in alignment with BYU–Hawaii's educational mission.
• Lead team meetings and training sessions to communicate expectations, share updates, reinforce policies and procedures, and promote a positive and collaborative work environment.
• Develop staff schedules and assign work to ensure adequate coverage during peak business periods while maintaining efficient operations and controlling labor costs.

Customer & Retail Experience

• Promote and model excellent customer service by responding promptly and professionally to customer questions, concerns, and feedback.
• Support campus retail promotions, special events, and collaborative projects with the BYU–Hawaii Store, PCC Marketplace, and other campus partners.
• Identify and implement improvements to retail operations, including point-of-sale and inventory systems, to increase efficiency, accuracy, and customer service.

      

Minimum Qualification & Experience Requirements

• Bachelor’s degree in business, Management, or a closely related field.
• Minimum of 5 years’ extensive relevant professional experience in business management, retail operations, or customer service.
• Experience in higher education auxiliary services, campus retail/bookstore, or student employee supervision and development programs.

Skills

• Proven ability to lead, motivate, train, coach, and develop a diverse team (ideally including student or early-career employees) with strong interpersonal, communication, and performance management skills.
• Strong organizational, multitasking, and problem-solving abilities with excellent attention to detail and the capacity to thrive in a dynamic, deadline-driven environment.
• Proficiency in Microsoft Office Suite (advanced Excel for data analysis and reporting) and familiarity with POS systems, inventory management tools, or retail ERP/software platforms.
• Experience with vendor management, purchasing/procurement, or contract oversight.
• Customer-first mindset, integrity in cash/inventory handling, and commitment to upholding the values, standards, and mission of BYU–Hawaii.
• Flexibility to work varied shifts, including evenings, weekends, and peak periods as required by retail operations and campus events; valid driver’s license for procurement runs.

As an educational institution affiliated with The Church of Jesus Christ of Latter-day Saints, BYU–Hawaii prefers to hire qualified members of the Church in good standing, as authorized under 41 C.F.R. § 60-1.5 (a)(6). To be eligible for employment, applicants who are members of the Church must hold and be worthy to hold a current temple recommend and receive a clearance from the Church’s Ecclesiastical Clearance Office. Job applicants must be able to meet these conditions to advance through the hiring process successfully. An expired temple recommend will prevent consideration for hire.

Approximate starting hourly rate:

27.00 - 30.00

The wage offered could be above or below range based on education and experience as it relates to the job description.