Accounting, Analysis Skills, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Support/Service, Data Entry, Data Processing, Detail Oriented, Establish Priorities, Financial Services, Loan Servicing, Microsoft Office, Operational Support, Operations, Organizational Skills, Payment Processing, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Reconciliation, Retail, Retail Operations, Sales, Service Delivery, Systems Maintenance, Team Player, Test Plan/Schedule, Time Management, Writing Skills
Join Yamaha Financial Services and play a key role in delivering exceptional service and operational excellence throughout the retail servicing lifecycle. As a Retail Servicing Operations Specialist II, you'll be part of a collaborative team responsible for ensuring the accuracy of customer transactions, resolving payment exceptions, and supporting critical servicing operations. This position offers the opportunity to work across multiple functional areas, partner with internal stakeholders, and contribute to process improvements that enhance both the customer and dealer experience.
What You'll Do
- Research and resolve payment transactions, allocations, reversals, disputes, and other account activity to ensure accuracy and timely processing.
- Monitor and maintain system worklists, including unidentified and returned payment queues, to support efficient servicing operations.
- Review cash payment files received from Accounting to verify accurate posting and processing.
- Reconcile proceeds received from vendor servicing partners and collaborate with Accounting to resolve discrepancies.
- Review auction sale activity, document account notes, and identify corrections needed to customer records or accounting information.
- Monitor and respond to inquiries received through the shared department email inbox.
- Support daily servicing operations by handling inbound calls, researching customer concerns, and partnering with internal teams to ensure accurate credit bureau reporting.
- Participate in departmental projects, process improvement initiatives, testing, and special assignments.
- Perform other duties as assigned.
What You'll Bring
- Associate degree or an equivalent combination of education and relevant work experience.
- Five (5) or more years of experience in customer service, payment processing, data entry, loan servicing, financial services, or a related operational environment.
- Ability to work independently while maintaining a high level of accuracy in a fast-paced environment.
- Strong organizational skills with the ability to effectively prioritize competing responsibilities and meet deadlines.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional attention to detail and commitment to accuracy.
- Strong verbal and written communication skills.
- Proven ability to collaborate effectively with cross-functional teams and internal stakeholders.
- Proficiency with Microsoft Office applications, particularly Excel, and the ability to quickly learn new systems and technologies.
- Customer-focused mindset with a commitment to delivering high-quality service.
What's in it for you:
- 401(k) and Profit Sharing
- Fertility Benefits
- 37.5 hour workweek
- Medical, Dental, Vision
- Life and AD&D Insurance
- Wellness Program
- Short-Term Disability Coverage (for hourly roles)
- Long-Term Disability
- Student Debt Repayment Benefits
- Ability to borrow Yamaha product
Why Yamaha Financial Services?
At Yamaha Financial Services, we are committed to providing outstanding service to our customers, dealers, and business partners while fostering a collaborative and inclusive work environment. We value integrity, accountability, innovation, and continuous improvement, empowering our employees to make meaningful contributions and grow their careers. If you enjoy solving complex problems, working with data, and making a direct impact on operational success, we'd love to hear from you.
Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Yamaha Motor Corporation USA