Retail Shift Manager

Dufry

Des Moines, IA

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JOB DETAILS

SALARY

$21.09–$23.43 Per Hour

SKILLS

Billing, Budgeting, Coaching, Communication Skills, Corporate Policies, Customer Experience, Customer Support/Service, Dental Insurance, Detail Oriented, Disability Accommodations, Documentation, Employee Assistance Plan, Genetics, Inventory Levels, Inventory Management, Inventory Reports, Leadership, Life Insurance, Loss Prevention, Maintain Compliance, Mathematics, Medical Conditions, Military, Operational Support, Operations Management, People Management, Performance Management, Point of Sale (POS) Systems, Problem Solving Skills, Procedure Development, Regulations, Regulatory Compliance, Resolve Customer Issues, Retail, Retail Management, Retail Operations, Retail Software, Safety Standards, Safety/Work Safety, Security Protocols, Shipping/Receiving, Staff Training, Standard Operating Procedures (SOP), State Laws and Regulations, System Operations, Transaction Processing/Management, Tuition Reimbursement, Vision Plan, Visual Merchandising

LOCATION

Des Moines, IA

POSTED

Today

Opportunity, growth, and meaningful rewards! We offer:

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
*401(k) retirement plan
*Company paid life insurance
*Tuition reimbursement
Employee discounts across all company brands
Employee assistance program
Training and exciting career growth opportunities
Referral program - refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $21.09 - $23.43 an hour

Purpose: The Retail Shift Manager at Des Moines International Airport will assist location management in executing retail operations to ensure optimal customer experiences. This role is responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures.

Essential Functions:

Executes established Standard Operating Procedures (SOPs) during assigned shifts by conducting regular operational checks, ensuring compliance with brand standards, and documenting any deviations for management review; holds hourly associates accountable for following operational protocols while providing immediate coaching and support to maintain consistent standards within assigned areas
Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods in compliance with labor regulations
Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates to improve performance and maintain operational standards
Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately while reporting inventory discrepancies and stock-out situations to management
Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
Executes planogram changes as directed and oversees seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
Delivers exceptional customer service through knowledgeable, professional staff while creating compelling displays for thematic and locally relevant book products within brand guidelines
Coaches associates on product knowledge and customer engagement while recognizing strong performance, resolving customer issues using sound judgment, and motivating team members to meet customer experience standards

Reporting Relationship & Role Information:

The Retail Shift Manager I reports to the Store Manager or Retail Multi-Unit Manager within the assigned location
This is a non-exempt position under the Fair Labor Standards Act
Requires ability to work shifts during various operating days and hours each week including opening, busy periods, and closing to monitor retail associates' work activities
May serve as Manager on Duty (MOD) during assigned shifts, ensuring operational readiness, addressing escalated issues, and representing store leadership

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience:
- Requires 2+ years of retail and/or customer service experience
- Requires minimum of 6 months of supervisory or lead experience in retail, specialty retail, or customer service environment
- Book retail experience or active reading interest preferred
Specialized Training:
- Basic math skills and cash handling experience
- Knowledge of federal, state, and local safety and health standards, and procedures to comply with retail regulations
- Experience with POS systems and retail management software
Specialized Skillset/Competencies/Traits:
- Product knowledge relevant to assigned retail category with ability to make customer recommendations, or ability to develop this expertise quickly after hire
- Strong attention to detail, effective communication skills, and ability to maintain operational standards while supporting team performance during assigned shifts
- Understanding of visual merchandising principles, planogram execution, and retail display standards specific to book retail environments
- Ability to speak, read, and comprehend instructions, correspondence, and policy documents while conversing comfortably with customers and providing excellent customer service
- Knowledge of retail inventory management, loss prevention procedures, and merchandise handling protocols

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

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About the Company

Dufry

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